Support Services Manager - Healthcare

Aramark Canada is looking for a Support Services Manager with experience in the areas of Food Services, Housekeeping and Laundry for an opportunity to service two Senior Living Healthcare Facilities in the Calgary area. Locations are 15 minutes apart with occupancy of 60 bed and the other 74 bed.
Reporting to General Manager, the Support Services Manager is responsible for the food and facilities contract at the sites including its financial accountability, and compliance with the standards established by Aramark, regulatory agencies and client. 

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover. 

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond. 

Job Responsibilities

•    Establishes and maintains effective working relationships with other departments to provide a unified food service experience for residents, visitors and employees. 
•    Ensures compliance to food safety, sanitation, and overall workplace safety standards. 
•    Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities. 
•    Provides overall direction and manages performance for all Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
•    Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling. 
•    Develops operational component forecasts and can explain variances. Responsible for component's accounting functions. 
•    Responsible for ordering, Inventory, Menu Development, Production Planning 
•    Maintains and Verifies Employee work schedules through web-based payroll tracking systems
•    Assists Food Service Supervisor in ordering, Inventory, Menu Development, and Production Planning 
•    Monitors and Verifies Accounting Documentation through web-based systems.
•    Follows Union seniority /scheduling standards and policies 
•    Follows financial projections 
•    Develops and maintains strong leadership team

Qualifications

•    Bachelor's Degree or Diploma in relevant field.
•    Basic Housekeeping Experience or full EVS experience as an asset
•    Menu management, balancing a budget and working within assigned operational costs / budget 
•    Requires a minimum of 5+year’s progressive experience managing operations with financial and operational responsibility for the sites / departments
•    Computer savvy with Excel, Word and Outlook
•    Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
•    P&L accountability and/or contract-managed service experience is desirable.
•    Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
•    Mandatory background check process is a requirement for all qualified candidates

Education

Bachelors preferred

Minimum 5 years experience