Medium Voltage Service Technician

The Opportunity :

ML6 is proud to partner with one of our premier clients—a thriving organization and trusted representative of Toshiba—as they look to round out their technical team with a proactive, self-starting Medium Voltage Service Technician . In this role, you will act as a true face of the company in the field, serving as a critical technical ambassador for Toshiba’s standard products across Western Canada. This is a highly autonomous, high-impact opportunity for an intuitive technician who moves beyond a "checklist" mentality to independently troubleshoot complex issues, build genuine customer relationships, and deliver exceptional field service.

What You’ll Be Doing:

• Full-Cycle Field Service Ownership: Lead and execute the end-to-end diagnosis, troubleshooting, repair, and preventative maintenance of Medium Voltage Adjustable Speed Drives/Variable Frequency Drives (VFDs) both in-house and at diverse customer sites.
• Strategic Technical Partnering: Collaborate closely with clients and your service lead, conducting product inspections, performing startup and commissioning, and proposing clear, effective technical solutions to minimize critical system downtime.
• Relationship & Rapport Building: Move past "cookie-cutter" servicing by bringing professional maturity and an engaging communication style to customer interactions, establishing instant credibility and representing the brand with integrity in the field.
• Immersive Project & Training Management: Take complete ownership of your professional development and field execution. You will eagerly dive into an intensive 2-to-2.5-month onboarding and factory training program—including 2–3 weeks of travel to the USA for Toshiba competency certification.
• Process & Tech Optimization: Act as an internal champion for documentation excellence, ensuring customer-specific reports, field requests, and expense tracking are meticulously and transparently maintained in a timely manner.
• Talent Management Support: Support the broader service team when not in the field by providing phone-based technical support, assisting low-voltage technicians in the office, and maintaining a proactive pulse on upcoming project workflows to anticipate business needs.

What You’ll Need to Be Successful:

• Experience: 1–4+ years of hands-on experience troubleshooting and repairing industrial power electronics. Mandatory experience working with Medium Voltage Variable Frequency Drives (VFDs/ASDs) is required.
• Professionalism & Polished Communication: Exceptional verbal and written communication skills. You are someone who speaks with professional maturity, demonstrates high emotional intelligence, and manages client interactions with humility, tact, and a long-term relationship mindset.
• Proactivity & Detail-Orientation: A self-motivated professional who takes complete ownership of their desk and tools, independently reads manuals to grasp complex technical data, and possesses ironclad follow-through—ensuring no critical safety or technical detail slips through the cracks.
• Adaptability & Industry IQ: The ability to quickly grasp the nuances of diverse industrial environments, earn the trust of site managers, and comfortably navigate a dynamic service schedule that demands highly independent travel and troubleshooting.
• Tech & Compliance Savvy: Familiarity with modern diagnostic tools, industrial schematic reading, behavioral safety methodologies, and a solid understanding of field service reporting and safety compliance standards.
• Location Flexibility: This is a field-heavy hybrid role based out of Calgary, AB (with an office environment of 30–35 people), requiring the flexibility to travel 50–60% of the time (8–12 days a month in 2-to-4-day trips) across Western Canada, balancing field autonomy with a collaborative office routine.

Compensation Range: $95,000 - $105,000