Seller Experience Strategy Manager

Ritchie Bros.

Shape seller experience strategy at RB Global through strategic leadership, process optimization, and data-driven decision-making across an omnichannel marketplace.As Manager, Seller Experience, you will lead Seller Experience Specialists and translate program vision into daily execution. You will define regional strategy, influence senior stakeholders, and align Sales, Operations, Finance, Marketing, and Data teams. The role centers on consistent service, operational efficiency, seller satisfaction, and market growth.Key Responsibilities:
Define seller experience strategy supporting business objectives and market growthRecruit, coach, develop, and manage Seller Experience SpecialistsAlign cross-functional priorities with Sales and Operations leadershipSupervise seller journey processes for accuracy, timeliness, and complianceMonitor NPS, SLA compliance, and engagement metricsRequirements:
Bachelor’s degree or equivalent experience requiredFive-plus years in customer experience, success, or sales enablementTwo-plus years supervising or leading teamsStrong process optimization and analytical expertiseExperience with Salesforce and willingness to travel 10-20%Lead seller experience strategy, team development, process improvement, and performance insights at RB Global.
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