Consumer Experience Strategy Lead

Lead consumer experience strategy at Sanofi through user research, digital product planning, and measurement frameworks. Guide global digital solutions across the ecosystem.As Consumer Experience Strategy Lead, you will shape strategy for Sanofi patients, customers, and staff. You will align user needs, market insights, product roadmaps, and technical frameworks. The work spans digital products, software design, research, measurement, and stakeholder influence across the organization.Key Responsibilities:
Deliver CX strategy across digital products using research and insightsDefine principles, plans, and measurement frameworks for CXAlign user experience strategy with product roadmapsInfluence product and service strategy direction across business functionsAdvocate for CX within Digital and stakeholder groupsRequirements:
Bachelor’s degree in design, HCI, MBA, or related fieldSeven-plus years as a CX or UX strategistExperience with digital product or software designStrong analytical, communication, and presentation skillsProfessional English communication skills, verbal and writtenShape Sanofi’s consumer experience strategy with research, digital product expertise, measurement, and influential stakeholder leadership.
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