Technical Analyst

Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be. Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home.

Position: Technical Analyst

Reports to: IT Operations Manager

Job Status: Full Time, Onsite

Pay: $65,000–$85,000

Location: Whitby, Aurora, Stratford, Belleville, ON

Your Day To Day

The Technical Analyst will, at various times, be responsible for the following duties, as well as other related tasks as assigned to support the business objectives and technology operations of the organization:

• Provide Tier 1 and Tier 2 technical support for end users.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Support Active Directory, Azure AD, Microsoft 365, and endpoint management systems.
• Manage user onboarding, offboarding, and account administration.
• Assist with system configuration, deployment, and maintenance of IT equipment.
• Support collaboration tools including Microsoft Teams, Webex, and other conferencing platforms.
• Monitor, diagnose, and resolve technical incidents in a timely manner.
• Assist with IT infrastructure projects, upgrades, and site implementations.
• Maintain accurate IT documentation, asset inventory, and support procedures.
• Collaborate with vendors and third-party support providers as required.
• Travel to multiple sites including Whitby, Aurora, Stratford, and Belleville as needed.

Education And Experience

What You Bring to the Table

Degree or diploma in Information Technology, Computer Science, or related field.

2–5 years of experience in IT support, technical support, or systems administration.

Experience Supporting

Microsoft 365

Windows 10/11

Active Directory / Azure AD

Networking fundamentals

Hardware, peripherals, and mobile devices

Skills And Competencies

Strong troubleshooting and analytical thinking skills.

Excellent communication and customer service abilities.

Strong organizational skills and attention to detail.

Ability to work independently and manage competing priorities.

Comfortable working in a multi-site environment.

Valid driver’s license and access to reliable transportation required.

Preferred Qualifications

Experience with ITSM platforms (ServiceNow, Zendesk, Freshservice, etc.).

Experience with Microsoft Intune or endpoint management tools.

Experience supporting multi-location IT environments.

Don't hold back!- apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.

We are proudly Canadian - rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.