Retail Store Associate

Retail Sales Associate

Department: Field Operations

Direct Reporting Line: Store Manager

Subsidiary/Country: Canada 

Location:

GSMS Grade: P4 

Personnel Managed: No

Purpose:

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions. 

Key Responsibilities: 

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.

• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required. 

• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available). 

• Completes customer sales transactions (cash, credit, debit, etc.). 

• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.

• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising. 

• Help to support and create a team environment by respecting co-workers.

• Adheres to adidas’ brand values and Sales Associate competencies. 

• Assist with telephone duties. 

• Adheres to company policy and procedures relating to inventory control. 

• Other duties as required by store management. 

Knowledge Skills and Abilities: 

• Must possess and consistently exhibit the competencies relative to the position. 

• Ability to read and comprehend simple instructions, short correspondence, and memos. 

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

• Ability to deal with problems involving several concrete variables in standardized situations. 

• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures. 

• Ability to exercise good judgment and decision-making skills. 

• Demonstrate excellent verbal and written communication skills. 

• Demonstrate excellent customer service. 

• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School. 

• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.

• Must be proficient in English & French (verbal and written) 

Qualifications: 

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred. 

Employee Signature: ____________________________ 

Effective date: ____________________________ 

HEALTH & SAFETY DUTIES & RESPONSIBILITIES 

The following are the duties and responsibilities of all adidas Canada full-time, seasonal-temporary and Fixed-Term workers: 

• Keep workplace safe and orderly. 

• Report all accidents, injuries, contraventions of the Act and unsafe conditions to the Supervisor / Manager. 

• Inspect immediate workplace daily and maintain to standards and report any hazards to Supervisor / Manager immediately. 

• Use and wear the personal protective equipment or clothing required by the Occupational health & Safety Act and / or the Company and shall not remove or make ineffective any protective device required by the regulations or by the Company without providing an adequate temporary protective device. 

• Work in compliance with the provisions of the Act and the Company safety policies. 

• Report to Supervisor / Manager the absence of, or any defect in, any equipment or protective devices of which s/he is aware, and which may endanger her/himself or another worker; and also, any hazard of which s/he knows. 

• Not use or operate any equipment, machine, device or thing or work in a manner that may endanger him/herself or any other worker, nor engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. 

• Know and employ established rules and procedures for handling hazardous materials, equipment and processes.