Customer Service Lead

Job Responsibility:

*** Those that do not complete the screening questions will not be considered***

We are currently seeking an energetic and motivated individual to join our eCommerce team in our Dartmouth location with primary responsibilities supporting fulfilling orders (gift making, shipping, product unpacking) as well as the ability to help support our customer service team (calling couriers, answering calls, sending invoices, pricing or responding to emails). This is a fast-paced, physical, work environment that requries attention to detail, good time management, and a willingness to work within a team or on your own as required.

You'll need to have a love for what we offer—luxury gifts for all occasions—and be excited to spread our services to potential clients. Opportunities for advancement in alignment with skill and interest. eCommerce and Shopify experience an asset.

Hours -37.5 Hours per week

Location: 34 Mount Hope Avenue, Dartmouth, Nova Scotia

In this role you will:

• Support multiple customer service team functions as required to offer our clients a fun, smooth and upscale gift experience (answering calls and emails, organizing gift deliveries, etc.)
• Positively contribute to the growth and sales goals of the business both in the support of online and corporate clients
• Be responsible to oversee various stages of the gift making process in alignment with our standards as required (pulling orders, making gifts, packing for shipping, printing shipping labels, etc.)
• Work alongside the studio team to ensure smooth and efficient operational processes and assist in other operational activities as required (e.g. processing and unpacking incoming product orders)
• Assist in various other studio activities when required (e.g. gift pricing, website work and strategic planning)
• Overseeing and ensuring the gifting work space is clean and set up for maximum efficiency including light cleaning/tidying duties as required in the studio
• Design, mock and price new gift ideas for upcoming seasons and for corporate projects when required

Do you have the sskills that will enable you to succeed in this role? We'd love to work with you if you have:

• A passion for creating a uniquely personal and memorable customer experience
• Strong verbal and written skills
• Experience and proficient in using iOS and/or macOS, or comparable technology, is preferred
• A positive and energetic attitude
• Fast learner, a self-starter and able to work independently
• Good time management and organizational skills
• Strong problem-solving abilities
• Excellent punctuality, attendance, and reliability to commute to our Dartmouth studio
• Ability to work quickly and efficiently while maintaining a high quality standard
• A high standard for cleanliness and organization
• Comfort to work in a scented workspace
• Physical stamina and the ability to stand for extended periods of time
• Ability to lift 40 to 50 pounds in weight
• Warehouse experience an asset
• Shopify experience an asset
• Working for an E-commerce business an asset

We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.

Job Type: Full-time

Pay: $15.50-$21.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Describe your eCommerce, Shopify and Mac Technology experience and/or knowledge?

Experience:

• Customer Service: 2 years (required)

Work Location: In person