Field Service Technician

Primary Responsibilities:

Technical Support & Customer Service:

* Provide on-site technical support for our products, including installation supervision, commissioning, and scheduled/unscheduled annual service.

* Deliver remote support to customers via email, phone, and secure remote connection tools.

* Conduct product training for customers both on-site and at our headquarters.

Commissioning and Field Service:

* Pre-Commissioning: Ensure site readiness for commissioning using progress tracking tools and maintain weekly communication with the customer.

* On-Site Execution: Lead installation supervision, cold and hot commissioning, performance testing, and customer training. Generate weekly site reports and complete all commissioning sign-off documentation.

* Post-Commissioning: Submit as-commissioned drawings and visit reports. Complete expense reports, follow up on action items, update system configuration files, and participate in post-project review meetings to provide customer feedback.

In-House Support:

* Assist the Project team with pre-shipping activities, including system testing, Factory Acceptance Testing (FAT), and customer training sessions.

* Support new product development and continuous improvement by testing software releases and validating new product versions.

* Maintain technical documentation, including drawings, bills of materials, manuals, and training materials.

* Participate in design maintenance activities, including the creation of Engineering Change Notices (ECNs).

* Provide technical application support to the Sales team and production support to the Manufacturing department.

Qualifications:

* Bachelor’s Degree in Engineering from an accredited university or a post-secondary diploma in a technology field, combined with relevant experience.

* P.Eng., E.I.T., or similar professional designation is a strong asset.

* 5-10 years of experience with control, automation, and electromechanical products and systems. Experience in industrial, automotive, or aerospace environments is preferred.

* Must be eligible for frequent international travel to customer manufacturing facilities worldwide, with no impediments to entering all countries where our products are installed.

Required Skills and Competencies:

* Strong mechanical and electrical aptitude.

* Proficient in using electrical, mechanical, and networking tools (e.g., digital multimeters, oscilloscopes, and other test/measurement equipment).

* Ability to read and interpret technical documentation, including electrical schematics, mechanical drawings, and network diagrams.

* Experience with AutoCAD and/or SolidWorks.

* Hands-on experience with PLCs and Automation systems (both use and design principles).

* Strong awareness of and commitment to industrial safety procedures.

* Excellent communication, interpersonal, and customer relationship skills.

* Highly professional, diplomatic, and adept at building relationships with internal and external customers.

* Superior time management and organizational skills with the ability to multi-task, prioritize, and adapt in a fast-paced environment.

* Meticulous attention to detail and a commitment to accuracy