Travel Support Analyst

The Innovation & Technology Group (ITG) is the enterprise technology organization behind Vancouver International Airport. Our teams deliver and support the infrastructure, networks, software, enterprise platforms, cloud services, operational systems, and digital products that keep one of Canada's busiest airports running 24 hours a day. From Digital Twin and AI to mission-critical operational technology and passenger-facing applications, we work across every area of the airport to deliver innovative technology solutions with real-world impact. The Senior Technical Analyst plays a pivotal role within the Innovation & Technology Group, working across software development, enterprise systems, cloud platforms, airport operations, and digital products to help shape the next generation of technology at Vancouver International Airport. Working closely with software developers, operational stakeholders, architects, infrastructure teams, and enterprise application owners, you will help define technical approaches, evaluate new technologies, design integrations, and guide solution delivery across a diverse portfolio that includes Digital Twin, operational systems, airport applications, websites, APIs, and emerging digital initiatives. Rather than acting as a traditional Business Analyst, you will use your technical expertise to understand how systems interact, identify opportunities for innovation, and help teams deliver secure, scalable and maintainable solutions. From early concept and proof-of-concept work through to production implementation, you'll play an integral role in shaping technology that supports both airport operations and the passenger experience. Partner with operational stakeholders and technical teams to translate business challenges into scalable technical solutions. Work closely with software developers throughout the software development lifecycle, providing technical analysis, solution design and implementation support. Design and document system integrations, APIs, data flows and solution architectures across cloud and on-premises platforms. Collaborate with Infrastructure, Enterprise Applications, Cyber Security and Data & Analytics teams to ensure successful delivery of cross-functional initiatives. Lead technical discovery activities for new products, proof-of-concepts and emerging technologies. Analyze existing systems and identify opportunities to improve performance, automation, reliability and user experience. Support solution delivery using Microsoft Azure services and modern software development practices. Act as a trusted technical advisor across multiple technology domains and contribute to long-term technology strategy. 10+ years of experience as a Technical Analyst, Systems Analyst, Business Systems Analyst, or similar role

• Bachelor’s degree in computer science, Information Systems, Software Engineering, or related field
• Microsoft Azure Solutions Architect Expert certification required or the ability to achieve certification within 6 months of hire. Additional Azure certifications, including Azure Developer Associate, Azure AI Cloud Developer Associate, or other relevant Microsoft certifications, are considered an asset.
• Experience working within Agile software development environments
• Demonstrated experience working across enterprise applications, cloud platforms, software development and systems integration.
• Strong understanding of REST APIs, data integration, databases and modern application architectures.
• Experience working with Microsoft Azure and cloud-native technologies.
• Experience collaborating with software development teams using Agile delivery methodologies.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. Candidates who do not speak French are still strongly encouraged to apply.

Previous job performance will be taken into consideration for all internal candidates that apply for this position. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Who We Are YVR is more than just an airport. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.