Sr. Quality Improvement Leader

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at

Position Summary/Objective

The position ensures successful continues improvement of Riverside’s Food Safety and Quality Assurance System by providing leadership through strong knowledge and experience of managing food safety and quality incidents, conducting root cause analysis, risk assessment, CAPA program and meeting the food safety and quality targets. You will be responsible for initiatives to enhance the food safety and quality performance of products and processes within Riverside Natural Food Ltd. They are PASSIONATE about Riverside’s values and purpose, solving problems, food safety, quality (delighting our consumers) and always lead with a continuous improvement mindset.

Primary Responsibilities

• Demonstrate and uphold Riverside Natural Food’s core values
• Manage (lead investigations, root cause analysis -RCA, collect or identify data that needs to be collected, etc.) food safety and Quality Incidents including consumer and customer complaints, product holds, internal non-conformances to ensure product safety and quality
• Take the OWNERSHIP on leading investigation and root cause analysis to identify possible issues affecting food safety and quality of the products and processes, place necessary products on hold in SAP systems
• Review and analyze data from food safety records and quality verification checks to identify trends and areas for improvement and implement corrective action
• Lead cross-functional teams in identifying opportunities for food safety and quality improvement by addressing root cause of issues, writing incident reports, and ensuring comprehensive action plans are implemented and completed to prevent future issues
• TEAMWORK and work closely with Production, Sanitation, Maintenance, Engineering, Facility, R&D and other relevant departments to implement and sustain food safety and quality improvement initiatives
• Ensure consistent execution of current Food Safety and Quality Management Programs, internal procedures and compliance with BRC requirements
• Establish, develop, implement and monitor food safety and quality improvement strategies, plans and KPIs aligned with organizational goals. Communicate and report improvement, progress and results to stakeholders to measure success
• Use statistical methods, data analysis and sampling plans to track and monitor product and process performances and capabilities affecting safety and quality and reduce defects and minimize inconsistencies. Identify upper and lower specifications limits to build run charts to monitor CTQs and CTPs. Understand the process to create and implement control charts for existing and new products working with R&D and production team.
• Develop, update, and implement improvement policies and procedures and Food safety and quality plan
• Identify training opportunities, train the trainer and ensure employees are trained in food safety and quality improvement methodologies and tools such as root cause and hazard analysis, risk assessment, corrective and preventive action development.
• Promote a culture of excellence and improvement awareness across the organization
• Develop innovative solutions to food safety and quality related issues and provide improvement reports on the status improvement projects to senior leadership.
• Keeps the work atmosphere FUN by keeping it light and welcoming
• Other duties, as assigned to support the execution of FSQA programs.

Reporting Relationship

Reports directly to the plant FSQA Leader. Plant FSQA leaders report to corporate. There are no direct reports.

Education & Qualifications

• Degree or Diploma in Engineering, Food Science and technology, Chemistry, Microbiology, pharmaceutical and other related disciplines
• A minimum of 5 years of FSQA experience in food manufacturing and relevant food safety and quality programs in similar roles (Quality improvement, continues improvement, process improvement).
• Experience with highly automated food manufacturing lines for continues and batch processes.
• Strong understanding of hazards analysis, HACCP, GMPs, FM prevention, microbiology, pest control and other food safety related programs
• A minimum Lean Six Sigma- Green belt certification and experience in QI (quality improvement) focused environment. Demonstrated application on actual projects on production sites.
• Strong understanding of statistics, product sampling standards/programs and SPC and experience in SPC technologies such as Minitab
• Understanding and knowledge of commercialization processes, food safety and quality attributes and its impact
• Experience in investigation process, root cause analysis methodologies and corrective action plans (CAPA)

Skills & Abilities

• Ability to be persuasive, assertive while also being collaborative with diverse TEAMS.
• Exceptional time management, organizational and implementation skills.
• Self-starter with a high level of initiative and ADAPTABILITY
• Strong interpersonal and communication skills with follow-through
• Analytical, with problem-identification and problem-solving capabilities, detail oriented.
• PASSIONATE and curious individuals with a positive attitude and desire to learn and
• Aptitude to exhibit, RESPECT and protect Riverside’s Core Values in a rapidly changing

Note this role is an existing vacancy.

Salary Range: $80,000 CAD - $95,000 CAD

At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.

What We Expect

• Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
• Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
• Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
• Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
• Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.
• Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.

What We Offer

• Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
• Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
• Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
• Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.

Wait! There's more!

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
• RRSP matching or 401k matching for an empowered financial journey
• Eligibility to participate in Riverside's Profit Sharing Plan
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values