Implementation Manager

Job Responsibility:

Eligeo CRM Inc is looking for an Implementation Manager to join our team. In this role, you will be interacting directly with clients to help them successfully implement several different solutions that Eligeo offers to their clients including SugarCRM, Creatio and monday.com.

This role requires that the successful candidate have a technical background with a solid understanding of business software technologies as well as a comprehensive understanding of project management methodologies.

This role is specifically for implementation of Creatio and SugarCRM software products.

Responsibilities

• Update and manage project plans for specific projects while ensuring tasks are being completed and implemented accurately.
• Become a product specialist on all products that the implementation manager is implementing for clients including required certifications for implementation of all non-developer work.
• Work with internal and external project participants to ensure project delivery is on time and communicated accurately.
• Manage and coordinate project kick offs with clients to ensure expectations aligned.
• Work with sales and operations to ensure invoicing and product purchasing is done in a timely manner within a project.
• Work with Project Manager to ensure additional resources are scheduled as required.
• Coordinate all training sessions for a client for the project including basics training for the product being implemented.
• Facilitate and manage working sessions with clients including configuration, setup, and overviews of products.
• Continuously learn and upgrade skillsets with regards to new products including peripheral add-on products for platform products.
• Assist and coordinate quality assurance exercises in conjunction with Project Manager and Business Analyst.
• Develop and create release notes for all phases of a project.
• Develop additional training curriculum, training guides, communications, and other support change management documentation for clients.
• Import and migrate data into products using built in tools or assisting developers with more advanced ETL tools.
• Provide training services for clients.
• Assist Solutions Consultants with Blueprint or RFQ work as required to provide estimates, feedback, or other requirements.

Qualifications

• A bachelor's degree in computer science, information management or equivalent combination of experience.
• Experience with SugarCRM or Creatio is an asset.
• 2-5 years' experience in leading product implementations.
• Knowledge of software development practice, concepts/methodologies (i.e., Waterfall, Agile, Iterative), and technologies obtained through formal training and/or work experience.
• An understanding of industry standards and standard business capabilities.
• A deep understanding and problem-solving ability of Information Technology, of various complexities.
• A familiarity with business strategy and assessments (i.e., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).
• Expert verbal & written communication skills; additionally, expert analytical, problem-solving, and influence skills.
• An expert ability to collaborate and act as part of a team, with a focus on cross-group collaboration.
• Expert data-driven decision-making skills.
• An ability to manage ambiguity.

Work Location

• Remote Position with some travel.
• Must be based in Canada or USA (except for Quebec).

Compensation & Perks

• Starting salary of $75K - $90K per year.
• Monthly gym memberships.
• Health and Dental Benefits after 3 months.
• On-going learning opportunities including paid training.

Job Types: Full-time, Permanent

Salary: $75,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Application question(s):

• How many years of experience with SugarCRM or Creatio do you have?

Education:

• Bachelor's Degree (preferred)

Experience:

• Project management: 2 years (preferred)

Work Location: Remote