Functional Manager - ServiceNow

Overview

A t KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

ServiceNow is growing strongly around the world, and we are experiencing significant growth ourselves. Our ServiceNow practice stands out through an exceptional experience, combining our expertise on the platform with deep business capabilities that complement our projects. This enables us to deliver an unparalleled client experience and help our clients achieve their objectives successfully.

Our IT strategy and systems implementation capabilities help clients execute their transformation strategies using the technology best suited to their business, data, and information needs.

This is a great opportunity to join a dynamic, fast-growing team with clear differentiators in the market. We have the opportunity to work on exciting and challenging projects that will allow you to develop and grow to new levels.

What you will do

• Manage client engagements, workshops, requirements gathering, and solution design activities.
• Ensure the Translat ion business requirements into clear user stories and practical ServiceNow solutions.
• Configure and support ServiceNow solutions in collaboration with technical and functional teams.
• Build strong client relationships and contribute to high-quality project delivery.
• Audit documentation, presentations, process maps, test scripts, and training materials.
• Manage the technical team in implementation, configuration, testing, defect resolution, and quality assurance.
• Action methodologies, accelerators, and contribute to practice knowledge.

ServiceNow IRM Responsibilities

• Lead the IRM workshops, and understand the industry needs and market trends.
• Translate the Risk/Cyber industry language into user stories for your development team.
• Lead IRM best practices and manage projects accordingly

What you bring to the role

• 5+ years of ServiceNow or related technology implementation experience.
• Relevant experience managing client-facing projects, workshops, requirements gathering, and testing, ideally in the Cyber/Risk space
• Strong business analysis, problem-solving, communication, and stakeholder management skills.
• Strong communication skills in English and/or French.
• Minimum 3 ServiceNow certifications.

Leadership Opportunity

• Work with experienced leaders on client delivery, solution design, and practice initiatives.
• Develop deeper ServiceNow, cybersecurity, and risk expertise while supporting team success.
• Progress toward increased delivery ownership, client leadership, and mentoring responsibilities.
• KPMG has created - in partnership with ServiceNow - an accelerated, custom program for IRM. This global, unique program will be available to you as part of our investment in your career.
• KPMG is investing heavily in the Risk practice: Come join endless opportunities to grow in your career

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $100,000 to $140,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling View phone number on apply.j-vers.com.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.