Retail Training Manager, East

Job Type: Full time

Function: Retail Operations

Working Model: Remote – Montreal Area

Vacancy Status : This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

What You’ll Do:

Training & Coaching Delivery:

• Bring the retail training strategy to life by delivering impactful learning experiences across in-store, classroom, and virtual environments that support store, market, and business priorities.
• Inspire strong client engagement, selling and service excellence, and operational consistency through dynamic, relevant, and engaging training execution.
• Observe and coach store leadership teams both on and off-stage, elevating their ability to deliver high-quality training, coaching, and Touchbases with consistency across all stores.
• Champion participation in training programs across all levels, ensuring teams are engaged in key learning initiatives (e.g., Foundational Learning, Leadership programs, Daily Dose).
• Support the successful execution of New Store Openings (NSO) by delivering training and coaching that sets teams up for success from day one.

Subject Matter Expertise:

• Act as a trusted subject matter expert on store-facing training materials and programs, supporting key retail and education initiatives.
• Review, refine, and validate training content to ensure accuracy, consistency, and relevance for store teams.
• Execute assigned areas of responsibility (AORs) that contribute to broader retail and organizational priorities throughout the year.

Gap Analysis & Continuous Improvement:

• Gather insights from store teams through observation and feedback to identify strengths, opportunities, and gaps in training programs.
• Partner closely with the Senior Manager and market leaders to understand evolving learning needs across stores.
• Recommend and shape future learning interventions while enhancing existing programs based on real-time insights, feedback, and data.

What You’ll Bring:

• 2–4 years’ experience in cosmetics, beauty, or education space, with a passion for developing talent and elevating in-store experiences
• Bilingual in French and English (written and spoken), with the ability to facilitate training in both languages and support the Quebec/East Region
• Demonstrated ability to deliver engaging, impactful training in both in-person and virtual settings for diverse audiences
• Flexibility to work remote, in-store and in the field, including evenings and weekends, based on retail needs and key moments (e.g., promotions, holiday)
• Strong communication skills, with the confidence to facilitate, present, and connect effectively with store teams and leaders
• Deep expertise across makeup, skincare, haircare, and fragrance, with the ability to model exceptional client service standards
• A collaborative mindset, building strong relationships and working effectively both independently and as part of a team
• Excellent organizational and prioritization skills, with the ability to manage multiple priorities and adapt to evolving retail needs
• Strong business acumen, including comfort with Microsoft Office tools (Outlook, Word, PowerPoint, Excel, Teams) and the ability to support planning and execution
• Sound judgment and decision-making skills, with the confidence to navigate ambiguity and drive results
• A commitment to continuous learning and development, supported by adult education certification or equivalent experience
• Ability to travel across Canada (approx. 40–50%) to support training and retail initiatives, with access to a reliable vehicle and valid driver's license
• Comfortable working in fragrance-filled environments

#FSCHIRING

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$71,000.00 - CAD$85,000.00 , plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our View email address on jobs.sephora.com program to support your mental, financial, physical, and social well-being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.