Commercial Project Manager (Revenue Operations)

About Open Point

Open Point is a leading global digital engagement company that develops software to help organisations manage their entire community and stakeholder engagement process, from initial discovery to final delivery. We serve government clients and organisations throughout the United States, Canada, Australia, New Zealand, and Europe.

Our products, Social Point and Open Point aim to provide governments and consultants throughout the United States, Canada, Australia, New Zealand and Europe with the online tools they need to help their communities (people like you) have their say on projects that impact them, and efficiently manage all ongoing interactions with stakeholders.

Commercial Project Manager (Revenue Operations) – 12-Month Contract

Location: Vancouver (Hybrid)

Reporting to: Head of Revenue Operations

Contract Type: 12-Month Fixed-Term Contract

About The Role

We are seeking a highly organised and proactive Commercial Project Manager to join our Revenue Operations team on a 12-month contract. This role is critical in ensuring the successful execution of commercial opportunities from proposal through to implementation.

As the connective tissue between Sales, Product, Finance, Legal, Security, Customer Procurement teams, and Implementation, you will own the coordination and execution of key revenue-generating initiatives. You will play a pivotal role in managing customer RFPs and procurement processes, contract execution, deal governance, and post-sale handovers, ensuring opportunities progress efficiently and customers receive a seamless experience.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities simultaneously, and is confident working with stakeholders at all levels, including senior executives.

Key Responsibilities

Customer RFP & Commercial Project Management

• Own the end-to-end management of customer RFP, RFI, tender, and procurement response processes.
• Coordinate and collaborate with Sales, Product, Finance, Security, Legal, and other subject matter experts to gather information required for submissions.
• Prepare, complete, and submit high-quality RFP and tender responses within customer deadlines.
• Manage customer follow-up questions, clarification requests, and evaluation responses throughout the procurement process.
• Drive timelines, accountability, and delivery across all contributors to ensure submissions are accurate, compelling, and submitted on time.
• Maintain and continuously improve a library of standard RFP responses, supporting documentation, and submission materials.
• Identify risks, gaps, or dependencies that may impact submission quality or timelines and proactively drive resolution.
• Ensure all internal stakeholders remain aligned throughout the process and that customer requirements are clearly communicated and addressed.

Contract Execution & Deal Coordination

• Manage the execution of customer contracts from commercial agreement through to signature.
• Act as the primary coordinator between customer procurement teams and internal Legal, Security, Finance, and Sales stakeholders.
• Track contract status, identify blockers, and proactively drive resolutions to maintain deal momentum.
• Coordinate security reviews, compliance questionnaires, procurement requirements, and legal approvals associated with customer contracts.
• Maintain visibility of key commercial milestones and communicate progress to stakeholders.
• Ensure all required approvals, documentation, and commercial terms are completed accurately and efficiently.

Deal Desk Management

• Organise, facilitate, and manage bi-weekly Deal Desk meetings.
• Prepare agendas, documentation, commercial summaries, and decision-making materials for review.
• Capture actions, track follow-ups, and ensure decisions are executed in a timely manner.
• Support governance processes for strategic, complex, or non-standard commercial opportunities.
• Partner with Sales leadership and key stakeholders to ensure deal risks, approvals, and dependencies are identified and managed.

Sales-to-Implementation Handover

• Own the coordination of post-sale handovers between Sales, Product, Customer Success, and Implementation teams.
• Ensure all customer requirements, commitments, commercial terms, technical considerations, and project expectations are clearly documented and communicated.
• Facilitate internal handover meetings to ensure implementation teams have all necessary information to successfully onboard customers.
• Help establish a smooth transition that sets implementation teams and customers up for success.

Revenue Operations Support

• Partner with the Head of Revenue Operations to improve commercial processes, reduce deal cycle times, and enhance cross-functional collaboration.
• Identify opportunities for process improvement and operational efficiency across the revenue lifecycle.
• Support reporting, pipeline governance, project tracking, and strategic initiatives as required.
• Contribute to the development of scalable processes, templates, and documentation that support business growth.

About You

You are an exceptional organiser who can keep multiple projects moving simultaneously without losing attention to detail. You are comfortable navigating ambiguity, influencing stakeholders, and driving outcomes across cross-functional teams.

You enjoy being at the centre of activity, bringing people together, solving problems, and ensuring critical commercial opportunities progress smoothly from initial engagement through to customer onboarding.

Skills & Experience

• Proven experience in project management, commercial operations, revenue operations, sales operations, deal desk, bid management, or a related role.
• Strong experience managing cross-functional projects involving Sales, Product, Finance, Legal, Security, Customer Success, and Implementation teams.
• Experience preparing and managing customer RFPs, RFIs, tenders, procurement processes, or commercial submissions.
• Experience coordinating customer contracts, procurement workflows, legal reviews, and commercial approvals.
• Excellent stakeholder management skills with the confidence to engage effectively with executives, senior leaders, and individual contributors.
• Strong organisational and prioritisation skills with the ability to manage multiple competing priorities simultaneously.
• Exceptional communication, facilitation, and follow-up skills.
• Highly proactive, solutions-oriented, and comfortable working in a fast-paced environment.
• Experience working with CRM platforms (e.g. Salesforce, HubSpot), contract management systems, and project management tools is advantageous.

What Success Looks Like

• Customer RFPs, RFIs, and procurement responses are completed accurately and submitted on time.
• Contracts progress efficiently through procurement, legal, security, and commercial review processes.
• Deal Desk meetings drive clear decisions, accountability, and commercial outcomes.
• Sales-to-Implementation handovers are seamless, comprehensive, and well-documented.
• Deal cycle times are reduced through effective coordination and stakeholder management.
• Cross-functional stakeholders view you as a trusted partner who helps move opportunities forward and removes operational friction.

Why Join Us?

You'll play a key role in supporting the growth of the business by helping our teams work together more effectively and ensuring customers experience a smooth journey from opportunity to implementation. This is a unique opportunity to work across multiple functions, gain exposure to executive stakeholders, and make a meaningful impact on revenue execution.

The target base salary range for this role is $80,000 to $100,000 CAD.

Additionally We Offer

• Paid birthday leave annually
• 4 weeks paid vacation
• 2 floating holidays in addition to statuatory holidays
• Professional development reimbursement
• Annual wellness reimbursement
• One-off home office allowance
• Generous paid parental leave options
• RRSP contribution match

What We Value

Collaboration and Teamwork : Successful outcomes are never achieved alone. You need to work well with others and be accountable for your work. We also expect you to communicate often, be honest and take initiative when appropriate. You will be working openly using modern collaborative platforms.

Passion for Learning: You need to love what you do. We expect you to always be motivated, challenge yourself and continuously learn without having to push you into it. This will include learning things outside your area of expertise and making others around you better.

Talent and Courage: We aim to produce great outcomes. When solving problems, we expect creativity and a focus on the end user. We want you to have tough conversations if things are not right and the courage to ask when you don’t know.

At Open Point, we believe that diversity drives success. We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow. If you require any accommodations or adjustments to participate in the recruitment process, please let us know by including your request in your application.