Client Care Coordinator

Competition: LA252682

Position Type:  Regular Full-Time

Competition Close Date: Wednesday, February 18, 2026 at 12:00pm (noon) PT

Salary Range: $66,178.36 - $80,705.32.  Placement within the range is typically between the minimum and midpoint and based on qualifications and experience, subject matter expertise, and internal equity, with consideration for how the candidate is developing, meets, or exceeds the role’s requirements.

Job Description: JOB DESCRIPTION PDF

Job Summary

Employees of the Legislative Assembly of British Columbia (Assembly) provide professional non-partisan services to support the democratic institution of Parliament and its members through procedural advice, administrative support and information services. The Assembly is an autonomous employer, separate from the administrative framework of B.C. government ministries and agencies.

The Client Services department is seeking a client-focused, detail-oriented and collaborative individual for the regular full-time position of Client Care Coordinator.

Reporting to the Client Care Manager (Manager), the Client Care Coordinator (Coordinator) is a first point of contact for Members, caucus staff and constituency office staff (key client groups) seeking administrative services and supports from the Legislative Assembly. The Coordinator is a well-rounded administrative generalist who develops and maintains subject matter expertise, technical skills, and operational awareness across the range of client-facing services offered by the Legislative Assembly Administration. The role requires balancing detailed work with responsive, client‑focused engagement, both in-person and virtually. The Coordinator responds to service requests through multiple channels and works with clients to resolution, demonstrating sound judgment, analytical skills, and consistent follow‑through. The Coordinator connects clients with other service owners as needed to support effective and efficient service resolution and to help translate client needs into practical solutions. The Coordinator provides front-line service excellence to key client groups and cultivates trust through responsive, consistent, and highly supportive service interactions.

Qualifications

Applicants must be/have:

• Post-secondary education in business, hospitality, marketing, communications, or a related program, plus at least three years of customer service experience, or an equivalent combination of education and experience.


• Experience answering service calls and/or responding to service requests.

Preference may be given to candidates with the following:

• Experience using a ticket management system.


• Subject matter expertise in Legislative Assembly Administration service areas.
  

Please refer to the job description for a full list of duties and qualifications.

What We Offer

• Career development – We support continuing education by providing innovative, inclusive and diverse learning opportunities for growth, skill development and career advancement.


• Community, engagement and recognition – We value teamwork, collaboration and connection. Employees have the opportunity to interact and engage through projects, committees, working groups and events. Together, we celebrate and acknowledge each other's outstanding achievements and contributions.


• Extended health benefits – We provide eligible employees with a competitive benefits package, which includes extended health and dental, basic life insurance, an optional family funeral benefit plan, optional life insurance, optional accidental death and dismemberment, travel medical insurance, sick leave and long-term disability benefits.


• Flexible work options –  We have a collaborative and team-oriented culture where onsite presence is required for all positions. Flexible work arrangements, including modified work weeks (flex days) and hybrid work schedules (onsite/remote) are offered and subject to operational requirements which may not be available for all positions.


• Health and wellness – We promote employee health and wellness by providing access to an employee assistance program, an in-house fitness room, secure bike storage and a reduced-cost bus pass through the BC Transit ProPASS program. We also offer an infant and family wellness room, a meditation room and a sustainable commuting and active living program that provides reimbursement for fitness and wellness activities.


• Location, location, location — We provide employment in an architectural landmark, the Parliament Buildings, which overlooks Victoria's Inner Harbour on the edge of the downtown core, close to shops, restaurants, cafes and parks.


• Retirement benefits – We offer a generous pension plan with the Public Service Pension Plan where contributions are made by both the employee and Legislative Assembly. This pension plan provides employees with a lifetime monthly pension when they retire.


• Vacation benefits – We offer four weeks of annual vacation time to start, or 8 percent vacation pay.

For more information about our organization, go to .

Note

The Legislative Assembly of British Columbia is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment, and selection processes. Applicants requiring reasonable accommodation at any point in the application or interview process, please contact   View email address on jobs.jobcopilot.com .

The Legislative Assembly Administration is a non-partisan workforce where political neutrality and impartiality is paramount. Employees must perform their duties in a non-partisan manner and manage their private affairs in a way that does not compromise or raise doubt about their ability to perform their job duties in a neutral and impartial way.

We would like to thank everyone in advance for applying as only those shortlisted will be contacted. An eligibility list may be established and/or auxiliary positions may be considered for future conversion to regular status. Lesser qualified applicants may be under-implemented or appointed at a lower classification. A Criminal Record Check (CRC) will be required as a condition of employment. An Education Verification Check may also be required.

All positions at the Legislative Assembly require applicants to be at least 16 years old and eligible to work in Canada.

The Legislative Assembly of British Columbia values diversity and is an equal opportunity employer.

Human Resources
Legislative Assembly of British Columbia
E-mail:   View email address on jobs.jobcopilot.com  | Telephone: View phone number on jobs.jobcopilot.com | Web:  

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