Account Manager

Overview

We are seeking an experienced Account Manager to manage and grow a portfolio of strategic customer accounts across Eastern Canada. This role is responsible for driving revenue growth through consultative selling, long-term account planning, and the development of trusted customer relationships. The Account Manager serves as both a commercial and product expert, collaborating with cross-functional teams to deliver exceptional customer value and business results.

This position requires regular travel throughout Canada and occasional travel to the United States.

Key Responsibilities:

• Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
• Drive revenue growth through consultative sales strategies, account development, and customer retention initiatives.
• Develop and execute long-term account plans aligned with customer objectives and business goals.
• Build and maintain strong relationships with key customer stakeholders and decision-makers.
• Serve as a trusted advisor and subject matter expert on products, solutions, and commercial opportunities.
• Coordinate with internal teams across Sales, Operations, Finance, Product Management, and other functions to ensure successful customer outcomes.
• Negotiate commercial agreements and support contract discussions.
• Monitor industry trends, competitive activity, and market opportunities within the gaming sector.
• Represent the company professionally at customer meetings, industry events, and business engagements.

What You'll Bring

Business Expertise

• Strong understanding of how sales, operations, finance, and product functions work together to achieve business objectives.
• Knowledge of commercial dynamics and competitive positioning within the gaming industry.
• Ability to leverage industry expertise to identify opportunities and create value for customers.

Problem Solving & Decision Making

• Proven ability to address complex commercial, contractual, and customer relationship challenges.
• Strong independent judgment and critical thinking skills.
• Experience coordinating cross-functional stakeholders to resolve issues and drive results.
• Comfortable navigating evolving customer needs and business priorities.

Impact

• Directly influences revenue growth, customer retention, and long-term business performance across an assigned account portfolio.
• Plays a key role in strengthening customer partnerships and expanding market opportunities.

Communication & Relationship Management

• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and influencing abilities.
• Experience engaging with senior customer stakeholders and internal leadership teams.
• Ability to build credibility, trust, and long-term business relationships.

Qualifications
Bachelor's degree in Business, Marketing, Finance, or a related field. 

Experience

• 5-8 years of experience in the gaming industry.
• Proven track record of managing strategic customer accounts and achieving revenue growth objectives.

Licenses & Certifications
Gaming licenses as required by applicable jurisdictions.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership