Outlets Manager

Parlour Inn is currently seeking a Food & Beverage Outlets Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Food & Beverage Outlets Manager

Location: 101 Wellington St, Stratford, ON N5A 2L4

Property: Parlour Inn

This posting is for an existing vacancy within Lais Hotel Properties Limited.

*Please note this position requires full-time open availability including evening & weekends*

Position Summary : To oversee all team members and service in the Restaurant, Bar and Banquet Rooms while ensuring that the highest level of service is provided at all times.

Duties and Responsibilities

• Providing personalized and exceptional guest service at every given opportunity

• Meeting established up-selling and sales goals

• Reports to the Food & Beverage Manager

• Ensures the outlets are fully operational in terms of both quality and sufficient staffing to service the guests

• Responsible for scheduling of team members as necessary

• Prepares schedules to be posted seven days in advance of the first day of the pay cycle

• Responsible for daily payroll of department, disbursement of gratuities, the monitoring of labour costs and maintaining staffing levels in accordance to budget under the supervision of the Food & Beverage Manager

• Responsible for assisting with inventories, adequate par levels and purchasing of necessary product under the supervision of the Food & Beverage Manager

• Ensures the team members are aware of and follow all health and safety policies and procedures

• Preparing for and facilitating pre-shift meetings

• Responsible for restaurant reservations and reservations system, maximizing seating occupancy while maintaining a high quality of service

• Responsible for the coaching and disciplining of team members as necessary

• Responsible to assist Food & Beverage Manager in the recruiting process

• To perform all administrative duties as necessary relating to restaurant/human resources policies

• Handles all team member inquiries as necessary

• Responsible for the cleanliness and tidiness of the restaurant

• Responsible for the organization of new team member training

• Responsible for all processes related to POS Operations. Some of these duties are as follows: Issuing of new cards, menu input for food & beverage

• Responsible for establishing and maintaining controls reporting to assure there is no theft and to minimize waste of all products

• Supervises and directs restaurant, lounge, patio, and room service team memebers and operations

• Supervises and directs banquet operations in conjunction with the F&B Manager and Group Sales Manager

Secondary Responsibilities

• Having a thorough knowledge of Lais Hotel Properties’ products and services

• Suggesting additional product and services meeting our Guests’ specific preferences

• Assessing Guests’ individual needs to meet standards for additional products and services

• Actively seeking ways to meet Guests’ product or service needs

• All other duties as assigned

Technical/Managerial/Administration Requirements

• 3 years supervisory skills with 5 years restaurant experience

• Work well in a fast-paced environment

• Excellent leadership skills

Professional Requirements

• Completion of Restaurant Management courses

• Excellent communication skills both written and oral

• Computer and monitory skills

• Able to recognize and respect customer and team member confidentiality

• Smart serve certificate required

• Previous up-selling and/or sales experience is considered an asset

Personal Attributes

• Exceptional high standard of hygiene

• Professional attitude, dependable, team player

• Flexibility to work various shifts including days, evenings, weekends and holidays

• Confidence in selling and up-selling products and services

• Positive sales-oriented personality

• Desire to meet goals

• Ethical and honest

Other Requirements

• Prioritize demands of Team Members, other departments and supervisors to meet all objectives

• Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution

• The volume of business during peak seasons requires an individual who can remain in control of the situation as well as deal with over-bookings and time-constraints

Questions, quoting the job title and location, may be directed to ***email_hidden***

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.