FCM Business Analyst Toronto, ON

Business Analyst

FCM takes a holistic approach to corporate travel specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the worlds top five travel management companies it has a business network in over 97 countries and global headquarters in London Brisbane Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG) FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004 FCM has been named Worlds Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical this role you will bridge the gap between business needs and technical delivery owning the design and coordination of small to mid-sized projects. Youll collaborate across multiple teams influence solution design and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business.

Key Responsibilities

Translate business problems into clear actionable technical requirements and user stories
Lead the design coordination and delivery of small to mid-level technical projects
Perform business and systems gap analysis and build detailed workflows
Facilitate meetings lead discussions and drive consensus with stakeholders
Coordinate all aspects of project delivery ensuring timelines and objectives are met
Document project scope requirements and updates using standardized templates
Analyze cross-functional impacts across reporting operations finance product and marketing teams
Assess and communicate project goals benefits and ROI/LOE estimates
Identify and document system business and development dependencies
Work collaboratively across technical and non-technical teams
Demonstrate understanding of Sabre including booking shopping faring PNR and queue history
Apply knowledge of systems such as OBTs RED apps profiles back office and reporting tools
Utilize independent judgment to lead projects with minimal supervision
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

Experience & Qualifications

Proven experience as a Technical Business Analyst or similar role
Strong experience translating business requirements into technical documentation (User Stories BRDs)
Experience with project coordination and delivery in a technical environment
Solid understanding of ROI and level of effort (LOE) estimation
Knowledge of Sabre system including bookings shopping and PNR management
Understanding of Corporate Technology systems (OBTs RED apps reporting finance systems etc.)
Ability to analyze cross-functional impacts across multiple business areas
Strong analytical organizational and problem-solving skills
Excellent verbal and written communication skills
Experience facilitating stakeholder meetings and workshops
Proficiency in Microsoft 365 tools (Excel Word PowerPoint Outlook Teams OneNote)
Ability to work independently and collaboratively in fast-paced environments
Multilingual (English/Spanish) is a plus

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity Equity & Inclusion : Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
• A career not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising complemented by our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care dental and vision gender affirming care fertility care
• Insurance including life AD&D critical illness long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location Toronto ON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position we anticipate offering an annual salary of $73000 - $ salary is dependent on relevant factors including experience geographic location and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however only those selected to continue in the process will be contacted.

As part of our recruitment process AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients ()
CHHR: 5-Star DE&I Employer ()
Seramount FCTG Mexico: Member of the Global Inclusion Index (202325)
Newsweek: Americas Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program ()
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

#LI-SM1#FCM#LI-Onsite

Required Experience:

IC