Director, Labor Relations & Health and Safety

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

The Director Labour Relations & Health and Safety is an integral part of the People and Culture (P&C) Leadership Team responsible for overseeing all aspects of labour relations within the organization, enterprise wide. The Director Labour Relations & Health and Safety is responsible for establishing the strategy and direction of the labour relations function, ensuring objectives and outcomes are achieved, and to provide leadership through professional expert consultation, advisement and insight. This role is also responsible for Health & Safety, ensuring full compliance with provincial occupational health and safety legislation and the promotion of health and safety as part of Better Health for All and our commitment to workplace wellness.

The Director Labour Relations & Health and Safety is a subject matter expert across the enterprise, delivering on the enterprise labour relations framework, researching, and creating innovative approaches to workplace changes and union relations and advisory services in areas of risk, and ensuring adherence to labour relations legislation. This position reports to the Senior Vice President People Strategy, Talent & Rewards.

Responsibilities:

• Develop and implement an enterprise-wide labour relations strategy aligned with the Collective Agreement (CA), that affiliates the organization's goals and objectives, leveraging data insights to foster a positive work environment and minimize labour-related disruptions, aligned with desired outcomes.
• Lead and participate in negotiations with Unifor to develop and renew the collective agreement, leveraging data analytics to inform negotiations and ensure fair and competitive outcomes for both employees and the organization.
• Mediate and resolve labour issues, grievances, and conflicts, identifying trends and root causes, collaborating with all parties involved to reach mutually beneficial solutions, while adhering to legislation, the CA and company policies.
• Provide subject management expertise and leadership support on achieving complex labour initiatives supporting our 2030 business strategy.
• Stay current on labour laws, regulations, and industry trends, utilizing data resources and industry research to ensure the organization remains in compliance with all relevant labour legislation and reporting requirements.
• Cultivate positive, evolving relationship with Unifor at all levels (Local, Regional, National).
• Facilitate strong working relationships at multiple levels of our organization to drive long-term, strong, deep relationships with Unifor.
• Promote and model employee engagement and positive relations; providing guidance and support to leaders and employees, utilizing feedback collection, fostering open communication, and addressing engagement outcome concerns promptly.
• Collaborate with leadership, P&C and legal teams to develop, revise, and interpret labour-related policies and procedures, utilizing technology for policy dissemination and compliance tracking while ensuring alignment with collective agreement and legal requirements.
• Provide training and educational programs to management and employees on labour relations matters, incorporating technology for e-learning modules, promoting awareness, and compliance with labour policies.
• Analyze data and metrics to identify trends, issues, and opportunities for improvement, including technology capabilities.
• Integrate data from various sources and entities to enhance labour relations strategies and decision-making.
• Maintain accurate records of labour-related activities, including negotiations, workplace changes, grievance resolutions, and prepare reports for senior leadership and regulatory authorities as required.
• Create a Canada-wide OH&S resources and document management Standard Operating Procedures (SOP)
• Ensure comprehensive and complete occupational health and safety programs, enforcement and promotion enterprise wide
• Host annual virtual Health and Safety Forum for all company certified health and safety representatives to ensure adoption of best practices
• Ability to work collaboratively with Facilities
• Ability to work in a highly metrics driven organization where line of business success determines whether we are successful as a People & Culture team.

WHO WE'RE LOOKING FOR

• Extensive experience (7+ years) in labour relations, including negotiation, dispute resolution, and collective bargaining.
• Strong knowledge of labour laws, regulations, industry best practices and health & safety.
• University Degree in Business Administration, Labour Relations, or a related field.
• Excellent communication and interpersonal skills.
• Exceptional negotiation and conflict resolution abilities.
• Proficient in MS Suite, including Power Point and Excel.
• Analytical mindset with the ability to interpret data and make strategic recommendations leveraging data analysis.
• High ethical standards and a commitment to fairness and equity in labour relations.
• Experience in mergers, acquisitions and integrations.
• Certified Human Resources Professional designation (CHRP or CHRL)
• Masters of Industrial Relations or equivalent
• Bilingual (French and English)

WHAT WE OFFER

Offer positioning:

Determined using relevant experience, skills, internal equity and current market data.

Additional compensation:

Eligible for a discretionary target bonus.

Total rewards:

Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).

Posting disclosures:

This is for an existing vacancy.

Offer positioning:

Determined using relevant experience, skills, internal equity and current market data.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through View email address on publisher.sourcingsquare.com. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.