customer service supervisor (except financial services)

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Education

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Conduct performance reviews
• Co-ordinate, assign and review work
• Supervise office and volunteer staff
• Oversee the preparation of reports
• Oversee development of communication strategies
• Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury
• Manage contracts
• Establish and implement policies and procedures
• Work with minimal supervision
• Answer electronic enquiries
• Provide customer service
• Advise senior management
• Set up and maintain manual and computerized information filing systems
• Plan and organize daily operations
• Evaluate daily operations
• Coordinate the flow of information within the team

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS PowerPoint
• MS Windows
• MS Word
• MS Outlook
• Google Docs

Area of work experience

• Reports and records
• Charts, tables, graphs and diagrams

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Ability to work independently

Personal suitability

• Client focus
• Excellent oral communication
• Ability to multitask

Benefits

Other benefits

• Free parking available
• On-site daycare available