Bilingual Centralized Account Management Representative (Hybrid Opportunity)
Full-time
Irving Oil
Job Responsibility: As a Bilingual Centralized Account Management Representative, you will be responsible for managing an existing portfolio. Your goal will be to ensure that volume and general management for the accounts is on target. Your success will be evident in your capability to acquire new business opportunities within the existing portfolio. What We Offer:
- Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café.
- Hybrid Work Model - Allows for a blend of in-office and work-from-home days.
- Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance.
- Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
- Paid Vacation - Plus an annual option to purchase additional vacation, too.
- Wellness Support - With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program.
- Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program. Your Responsibilities:
- Identify opportunities on existing accounts and identify opportunities in other areas of the business (cross leads) and collaborate with sales peers to ensure customer receives excellent service
- Keep sales pipeline current with only those opportunities that are progressing to commitment
- Develop account plans with high gain customers and execute against plans and also monitor accounts to ensure volume and gm is performing as planned
- Discover and capture all pertinent customer information on the opportunity
- Capture all customer conversations & information in the CRM
- Build profitable solution to achieve a win/win customer offer
- Understand complex opportunities and submit complex deals for approval as required as well as understand credit granting requirements
- Communicate internally with key stakeholders and groups to ensure a great customer experience
- Forecast opportunities that will close in the next 30/60 days and identify accounts that are retention risks and develop retention strategy
- Participate in sales meetings as laid out in the sales management meeting cadence
- Bilingualism (French/English) is a requirement for this role
- Strong experience in change management, not afraid of technology
- Advanced proficiency with MS Office Suite; Word, Excel, PowerPoint
- Strong verbal and written communication skills
- An analytical mind and inclination for problem-solving
- Detail oriented; willing to chase discrepancies to the root
- Post-secondary education
- 2+ years equivalent experience
Vacancy posted 4 hours ago
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