Managing Director, Projects And Operations

Managing Director, Projects and Operations
Toronto, ON, Canada and 1 moreTrendingJob Description
SUMMARYReporting to the General Manager, the Managing Director, Projects and Operationsis responsible for managing FM projects and retail facility operations.KEY DUTIES & RESPONSIBILITIESProject & Program DeliveryManages end to end execution and delivery of annual project portfolio.Capital projects and programs of $100mm annually.Experienced with infrastructure and client facing tenant improvement projects.Experience with emergency project management and incident response.Support annual planning including project initiation;
budget and estimate justification.Experience in various delivery models and contract documents.Projects and programs span from immediate, short term to multi-year.Decision and authority on project selection, distribution.Proactively monitor and control portfolio of projects and manage risk.Continuous improvement on delivery and management tools, methodologies and process.Operations ManagementAccountable for day to day operations for all assigned facilities for a national portfolio.Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.Ensure adherence to all H&S, regulatory and compliance needs.MSA and contractual accountability for all deliverables and obligations.Continuous improvement on delivery and management tools, methodologies and process.Relationship ManagementManages relationship with clients and internal partners ensuring seamless execution and integration.Issue resolution and escalation management for operational irritants and project issues.Proactively support client strategic objectives through value added products and services.Develop new solutions and proposal supporting client needs.Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.May be required to travel as required for in-person major incidents and/or relationship building with key client leads.Leadership and People ManagementLead a team of high performing project and operational directors and managers.Manage all aspects of staffing including mid and annual reviews.Ensure all staffing and people changes are within plan and budgets.Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.KNOWLEDGE & SKILLSProject Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.Operations Management - 10+ years managing operations functions.Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.#LI-HG#LI-HybridJob Info
Job Identification 234217Posting Date 11/10/2026, 05:56 AMJob Schedule Full timeLocations Toronto, ON, Canada Markham, ON, Canada
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