Senior Product Analyst, People Technology & Analytics

Senior Product Analyst, People Technology & Analytics - Brampton, ON
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.Please note the Loblaw hybrid work model is 4 days in office.We are seeking a Senior Product Analyst, People Technology & Analytics to support the governance, lifecycle management, and optimization of our Microsoft 365 product and licensing portfolio.In this role, you will serve as a key connection between business stakeholders, Technology teams, Procurement, Software Asset Management, and our technology partners. You will help translate business needs into effective Microsoft 365 solutions, support product and licensing governance, and contribute to the ongoing improvement, adoption, and cost optimization of our Microsoft 365 ecosystem.WHAT YOU'LL DO:
Partner with business and Technology stakeholders to understand Microsoft 365 needs, processes, usage patterns, and opportunities for improvement.Translate business requirements into functional requirements, product capabilities, user stories, and acceptance criteria.Support the governance and lifecycle management of Microsoft 365 products and services, including Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Power Platform, and Microsoft Copilot.Support Microsoft 365 license governance, including license requests, assignment models, entitlement reviews, utilization, reclamation, true-ups/true-downs, and license optimization.Analyze product usage and licensing data to identify opportunities to improve adoption, optimize license allocation, and reduce unnecessary licensing costs.Evaluate Microsoft product, feature, and licensing changes and assess their impact on users, existing services, governance standards, and licensing models.Work closely with internal Technology teams, Microsoft, Procurement, Software Asset Management, and other partners to investigate and resolve product, licensing, and service-related issues.Support testing, pilots, releases, upgrades, feature changes, and post-production validation using established Change Management processes.Maintain and enhance product standards, governance processes, license eligibility criteria, service documentation, and operational procedures.Support Microsoft 365 security, compliance, and governance requirements in partnership with Security, Privacy, and Compliance teams.Monitor Microsoft 365 product roadmaps and service changes, coordinating stakeholder communications, readiness activities, and required governance updates.Identify opportunities to automate and improve product governance, license management, reporting, service delivery, and the overall colleague experience.WHAT YOU BRING:
3-4 years of experience in product analysis, business analysis, Microsoft 365, software licensing, technology governance, or a related field.Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related discipline.Strong understanding of Microsoft 365 products and services, including experience with platforms such as Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Apps, Power Platform, or Microsoft Copilot.Experience with Microsoft 365 licensing and governance, including license assignment, entitlement management, utilization analysis, optimization, and lifecycle management.Strong experience gathering, analyzing, and translating business requirements into technology solutions.Experience using data and analytics to understand product adoption, license consumption, service performance, and opportunities for optimization.Experience working collaboratively with business stakeholders, Technology teams, Procurement, Software Asset Management, Security, and external technology partners.Strong analytical, problem-solving, communication, documentation, and stakeholder management skills.Experience supporting enterprise technology products and services in a production environment.Familiarity with Agile/Scrum methodologies, ITIL practices, Change Management, and product delivery practices.Experience with Microsoft administration and reporting platforms such as the Microsoft 365 admin center, Teams admin center, SharePoint admin center, Exchange admin center, Microsoft Entra, and Power Platform admin center is an asset.Experience with Microsoft administration and reporting platforms such as the Microsoft 365 admin center, Teams admin center, SharePoint admin center, Exchange admin center, Microsoft Entra, and Power Platform admin center is an asset.Familiarity with PowerShell, Microsoft Graph, Power BI, automation, and large-scale user or licensing da
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