Director, Member Engagement

Location: Toronto, ON, Hybrid, three days onsite and two days remote

Language: Strong written and spoken English communication skills

About the Opportunity

Altis Recruitment is partnering with a leading Canadian organization to recruit a Director, Member Engagement . This strategic leadership opportunity will shape how a large and diverse member base connects with the organization, with a focus on strengthening loyalty, participation, retention, and long-term value.

Youll work closely with senior leaders and teams across Marketing, Analytics, Digital, Data Science, and Technology to turn customer insights into meaningful experiences. This is an opportunity for a collaborative, data-driven leader to influence enterprise strategy while leading a high-performing team and delivering measurable business impact.

Whats in it for You

Youll step into a highly visible leadership role where your ideas, expertise, and perspective can influence the customer experience at an enterprise level. Youll join a collaborative environment that values innovation, thoughtful decision-making, cross-functional partnership, and continuous improvement.

Your Responsibilities

• Youll develop and evolve enterprise-wide engagement strategies that strengthen loyalty, retention, participation, and growth.
• Youll lead lifecycle marketing, personalization, audience strategy, and customer journey initiatives.
• Youll translate business priorities and customer insights into integrated campaigns, offers, and experiences.
• Youll partner with Analytics and Data Science teams to establish testing, measurement, and optimization frameworks.
• Youll use customer data, market trends, and behavioural insights to identify opportunities that increase engagement and long-term value.
• Youll lead, coach, and develop a high-performing team while building strong organizational capabilities.
• Youll influence senior stakeholders and create alignment across Marketing, Digital, Technology, Analytics, and other business functions.

Skills and Qualifications

• 10+ years of progressive experience in customer engagement, loyalty, CRM, lifecycle marketing, customer experience, growth marketing, or a related discipline.
• Experience in loyalty, financial services, banking, retail, or a membership-based environment is a strong asset.
• Proven success developing enterprise strategies that improve engagement, retention, growth, and customer experience.
• Strong people leadership skills with experience developing collaborative, accountable, high-performing teams.
• Excellent business and analytical acumen, with the ability to translate data and insights into clear strategies and measurable outcomes.
• Strong executive communication, stakeholder management, and influencing skills.
• Bachelors degree in Business, Marketing, Commerce, Communications, or a related field. An MBA or equivalent advanced education is an asset.

Note from the Hiring Manager

Were looking for a strategic leader who understands what drives meaningful customer engagement and can turn insights into action. This person will bring people together across the organization, challenge our thinking, and help us create experiences that deliver lasting value.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.