Mandarin Bilingual Screening Agent

Use Mandarin and English to conduct employment, academic, and professional verifications for Mintz Global Screening. Support accurate results through careful research.

Reporting to the Manager of Verifications, the Screening Agent processes daily screening services according to company protocols and industry standards. You will verify references, employment records, academic diplomas, and professional accreditations in Mandarin-language environments. The work requires communication, organization, confidentiality, and attention to detail.

Key Responsibilities:

• Conduct Mandarin-language employment and credential verifications
• Obtain consent documents for requested verifications
• Make outbound and answer incoming verification calls
• Provide results according to established procedures
• Apply privacy, security, and escalation standards

Requirements:

• Fluency in written and spoken Mandarin
• High school diploma or recognized Canadian equivalent
• At least one year of customer service experience
• Proficiency with Microsoft Office Suite and web tools
• Strong organization, autonomy, and attention to detail

Bring Mandarin communication, verification research, and customer service skills to Mintz Global Screening’s detailed screening operations.