Customer Solutions Analyst

Position Snapshot Business areas: Nestlé Canada

Job title: Customer Solutions Analyst

Location: Brampton, ON located at 9050 Airport Rd, Brampton, ON L6S 6G9; Hybrid

A little bit about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Maggi, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

Position Summary

As a Customer Solutions Analyst, you will support multiple customer portfolios and collaborate across teams to ensure smooth Order-to-Cash operations.

This role offers broad exposure across customer portfolios and business areas, making it an excellent opportunity for emerging professionals to build a strong foundation in supply chain and customer operations. You will thrive in a dynamic environment that requires adaptability, flexibility, and a strong learning perspective. This position is an existing vacancy.

A day in the life

• • Manage and optimize Order-to-Cash activities for assigned customer portfolios
  • Resolve demand capture failures and blocked orders through order filtering processes
  • Validate customer deductions and compliance fines
  • Investigate transportation, warehousing, and billing issues within defined service level agreements
  • Review returns and refusals, and ensure proper handling in line with company policies
  • Collaborate with stakeholders to resolve master data issues and pricing exceptions
  • Provide visibility on order status to customers and internal teams, and monitor open orders
  • Identify process gaps and improvement opportunities using LEAN and continuous improvement tools
  • Work across different customer portfolios (e.g., retail and multi-channel accounts)
  • Collaborate with sales, logistics, and customer teams
  • Support continuous improvement initiatives and projects

Role Requirements

• • Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent experience
  • Ability to handle customer inquiries and resolve issues while managing daily priorities
  • Strong communication skills with internal and external stakeholders
  • Ability to multitask and perform effectively under pressure
  • Intermediate proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
  • Strong learning mindset and curiosity to explore new tools and processes
  • Comfortable working in a dynamic and evolving environment
  • Team-oriented, with the ability to collaborate across functions
  • Resilient and able to manage changing priorities

Preferred Skills

• • Ability to communicate in English and French is an asset
  • Experience in root cause analysis for order fulfilment issues
  • Exposure to project work or project management
  • Understanding of supply chain principles and processes
  • Experience with SAP or other ERP systems
  • Exposure to Power BI, Power Apps, or data tools
  • Interest in automation, AI, or process improvement

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a supply chain career with the leader in Food & Beverage.

Benefits

• • Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
  • Company matched pension plan
  • Three weeks of Vacation and five personal days (Personal Paid Holidays)
  • Flexible and hybrid work arrangements
  • Excellent training and development programs as well as opportunities to grow within the company
  • Access to Educational Assistance & Tuition Reimbursement
  • Bonus eligibility
  • Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
  • Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
  • Adoption benefits to remove some of the financial barriers associated with adoption
  • Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
  • Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

Compensation Range: $58,000 – $63,000 CAD + Bonus eligibility

At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, in compliance with Ontario's pay transparency regulations

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.