Client Success Manager

KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)!

In this key role, you will serve as the ultimate champion for client relationships, ensuring expectations are met, relationships are nurtured, and business solutions exceed expectations. With accountability for retaining and growing client partnerships, the CSM will leverage KUBRA’s innovative products to solve customer challenges, generate new revenue opportunities, and achieve organizational goals.

If you have a background in account management or client success, expertise in eCommerce software, and a passion for delivering exceptional value, we’d love to hear from you.

About Us:

Since 1992, we’ve grown from offering printing services to providing the most integrated suite of cloud-based digital solutions available. Reaching over 40% of U.S. and Canadian households, we deliver billing, payments, alerts, AI tools, and more - all designed to enhance satisfaction and drive efficiency.

Things to know before you continue reading:

Hybrid schedule: Work in-office on Tuesdays at our Mississauga location (Tomken Road).

Hiring process:  Includes a brief phone interview, a virtual interview, and a final on-site interview. Talent acquisition aims reach out within five business days of your application.

Join the award-winning team at KUBRA and play a pivotal role in driving client success and accelerating business growth!

What you get to do everyday:

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients
• Travel as required to the US

What type of person our team is looking for:

• High familiarity with the latest Internet based technologies
• Ability to execute Sales plan with minimal supervision
• You are energetic, dynamic & passionate
• Self-motivated, results-oriented, team player, with outstanding communication and interpersonal skills

What skills the team is seeking:

• Minimum of 2 years’ experience in an Account Management or Client Success role.
• Minimum of 2 years’ experience in eCommerce software 
• Preference for Payments experience (NACHA, PCI DSS) and or Print & Mail (Document Composition)
• High level of proficiency in MS Word, Excel & PowerPoint
• Experience with SalesForce.com

What you get out of a career at KUBRA:

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Annual performance-based bonus
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Access to Perkopolis retail discounts
• Generous benefit coverage with low premiums (+ a Health Care and Wellness Spending Account)
• RRSP Matching
• Annual mentorship programs
• Exclusive discounts with major home/auto insurance and cellphone providers
• Discounts with local and chain fitness studios
• Conveniently located Mississauga office, close to major highways and transit lines for in-office days
• Regular on-site company events like BBQs, park clean-ups, and wellness fairs

As an employee-centric company, we continually look for new ways to provide benefits and foster an enjoyable, inclusive workplace environment

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.