Guest service agent
$19.6 per hourFull-time
NPC/Sandman Hotel Group/Sutton Place Hotel
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
Tasks
Vacancy posted 2 days ago
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