Assistant Director, It Services

The Burnaby School District is located on the traditional territories of the xʷməθkʷəy̓əm, Sḵwx̱wú7mesh, and səlilwətaɬ. Burnaby is at the geographical centre of Metro Vancouver. In 2021, Burnaby had a population of 249,125. The city is culturally diverse, with roughly 54% of residents having a primary language other than English or French.We’re the fourth largest school district in BC, operating 41 elementary and 8 secondary schools, as well as a range of District programs and Provincial Resource Programs. Over 27,000 students in Kindergarten through Grade 12 are enrolled. Our District employs more than 4,600 dedicated employees who are committed to providing all students with a wide variety of innovative, high‑quality programs to ensure student achievement in areas that include academics, athletics, trades training, visual and performing arts, social responsibility, and leadership. In addition, our staff support the successful operation of our school facilities. Our District also provides lifelong learning opportunities to more than 6,000 adult learners through the Burnaby Community & Continuing Education program.Position Description:
Reporting to the Director, IT Services, the Assistant Director, IT Services provides leadership and operational oversight for the District’s information technology services, infrastructure, cybersecurity, applications, and client support functions. Working closely with the Director and IT management team, the Assistant Director helps develop and implement strategic technology initiatives that support student learning, business operations, cybersecurity, and service excellence across the District.The Assistant Director acts as a key liaison between Information Technology Services, schools, administrative departments, and external partners. The position provides leadership for the day‑to‑day delivery of IT services, oversees major technology projects, supports budget planning and resource allocation, and ensures that technology services remain secure, reliable, scalable, and aligned with District Strategic and Education Technology priorities.The Assistant Director assumes responsibility for departmental operations in the absence of the Director and plays a significant role in long‑range planning, service improvement, staff development, and organizational change initiatives.Position Responsibilities:
Assists the Director in developing, implementing, and monitoring the department technology strategy, operational plans, service priorities, and technology investment recommendations.Collaborates with District leadership, schools, departments, and partner groups to assess technology needs and align IT services with organizational priorities.Provides leadership and direction to departmental managers, team leads, and technical staff, including coaching, mentoring, performance management, succession planning, and workforce development.Oversees the day‑to‑day delivery of Information Technology Services, ensuring reliable, efficient, secure, and customer‑focused support across all District locations.Supports the District’s cybersecurity, risk management, privacy, records management, incident response, vulnerability management, security awareness, compliance, and business continuity programs.Monitors service levels, operational performance, customer satisfaction, and continuous improvement initiatives to ensure effective and accountable IT service delivery.Ensures technology infrastructure, enterprise systems, cybersecurity controls, and support services operate effectively and meet District requirements.Develops, implements, and maintains departmental policies, standards, procedures, and best practices.Provides oversight for major technology projects and initiatives, including enterprise system implementations, infrastructure modernization, cloud services, cybersecurity programs, and related operational improvements.Establishes project priorities, allocates resources, and monitors scope, budgets, timelines, risks, communications, and outcomes in collaboration with stakeholders.Assists in developing and managing Information Technology Services operating and capital budgets, procurement activities, contracts, vendor relationships, service‑level agreements, business cases, and technology proposals.Prepares reports, presentations, briefing materials, and recommendations for senior leadership, trustees, committees, and other stakeholders, communicating technical concepts clearly for technical and non‑technical audiences.Promotes a positive, respectful, collaborative, innovative, customer‑service‑oriented work environment and assumes responsibilities of the Director, IT Services during absences or as assigned.Perform duties as assigned.Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Information Systems, Business Administration, Educational Technology, Cybersecurity, or a related discipline from an accredited institution.CISSP, CISM, CCSP, or equivalent cybersecurity certification is required. If not already held, the successful candidate would be expected to obtain a recognized cybersecurity certification within 12 months.PMP, Agile/Scrum, or equivalent project management certification is an asset.Network/security vendor certifications such as Cisco, Fortinet, Palo Alto, Microsoft Security, Azure, AWS, or similar are assets.Minimum seven (7) years of progressively responsible experience in information technology, including leadership experience overseeing technical teams, projects, or operational functions.Minimum three (3) years of management or senior leadership experience in a complex, multi‑site organization.Experience in K-12 education, public sector, post-secondary education, healthcare, or similarly complex environments is considered an asset.Demonstrated experience leading enterprise technology projects, operational service delivery, technology planning, and organizational change initiatives.Experience managing budgets, contracts, procurement processes, and vendor relationships.Strong understanding of enterprise technology infrastructure, cloud services, cybersecurity, networking, systems administration, enterprise applications, data management, and client services.Demonstrated strategic planning, organizational leadership, and project management capabilities.Excellent verbal, written, and presentation skills.Strong interpersonal and relationship‑building skills with the ability to work effectively at all levels of the organization.Ability to analyze complex issues, develop practical solutions, and make informed decisions.Exceptional organizational and time‑management skills with the ability to manage multiple priorities and competing deadlines.Demonstrated commitment to customer service and continuous improvement.Knowledge of IT governance, cybersecurity frameworks, privacy requirements, and risk management principles.Ability to foster teamwork, accountability, innovation, and employee engagement.Familiarity with BC Bid, Bonfire, or similar e‑procurement platforms.The Burnaby School District values inclusion and embraces diversity as a strength. Our goal is for all individuals to feel a sense of belonging in a safe, supportive, and welcoming community. We encourage applications from all qualified individuals, including Indigenous, Black, people of colour, all genders, LGBTQ2+ and persons with disabilities.You will receive a confirmation email once your application has been submitted.Timelines:
Please submit your full application no later than 4:00pm on November 9, 2026.What we offer:
We have exceptional talent in our District and pride ourselves on being an engaging, collaborative, and supportive employer, as well as a progressive leader in education. We offer and welcome employees to take the opportunity to develop their careers within our District. There are many opportunities for those employees that possess the qualifications and capability to access positions of advancement. Employees are supported throughout their careers to engage in professional development opportunities by encouraging learning on assigned professional development days, providing professional development workshops, and providing the opportunity for reimbursement of external professional development.The Assistant Director, IT Services compensation is determined by BC Public Service Employer Association. The salary for this position is $121,992 - $152,489 along with a comprehensive benefits package including pension. Further details will be discussed at the time of hire. Successful applicants will be required to consent to a Criminal Record Search prior to employment. Only those persons selected for interviews will be contacted.The Burnaby School District is committed to creating and maintaining an accessible work environment for all members of its workforce. Within this hiring process we will make efforts to create an accessible process for all applicants' (including but not limited to people with disabilities). Confidential accommodations are available on request by contacting Sarah Ash in Human Resources. Any questions during the recruitment and hiring process should be directed to Sarah Ash in Human Resources, by email at View email address on ca.hrm.tc you for your interest in the Burnaby School District!
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