Operations Officer

Payment Operations Specialist (Contract)

Location: Downtown Toronto, ON (Hybrid)

Work Model: 4 Days Onsite / 1 Day Remote

Contract Duration: 12 Months

Pay Rate: $28–$30/hour

Position Overview

We are seeking a detail-oriented Payment Operations Specialist to support high-volume back-office banking operations in a fast-paced financial services environment. This role is ideal for candidates with experience in payment processing, account transfers, KYC/compliance, and banking operations who thrive in a structured, deadline-driven setting.

The successful candidate will execute transactions accurately and efficiently while ensuring compliance with internal controls, regulatory standards, and service-level expectations.

Key Responsibilities

Transaction Processing & Operations

• Execute financial transactions accurately and within established service level agreements (SLAs)
• Process payment operations including wire transfers, EFTs, and e-transfers
• Validate transaction information and perform adjustments within authorized limits
• Support account transfer processing and operational administration activities
• Complete assigned daily and weekly operational workloads with a high degree of accuracy

Risk, Compliance & Controls

• Apply KYC, compliance, and operational risk procedures to all transactions
• Investigate non-standard or high-risk transactions and escalate appropriately
• Ensure adherence to internal operating procedures, regulatory requirements, and AML frameworks
• Maintain confidentiality and exercise discretion when handling sensitive client and operational information

Stakeholder Support

• Respond to inquiries from internal partners and stakeholders in a timely, professional manner
• Build effective working relationships across operations, compliance, and business teams
• Escalate operational issues promptly to facilitate resolution

Process Improvement

• Identify opportunities to improve workflows and operational efficiency
• Support process enhancement initiatives and share recommendations
• Contribute to knowledge-sharing and cross-training activities within the team

Required Qualifications

• 1–2 years of banking experience in a back-office or administrative operations role
• 2+ years of payment operations experience (wires, EFTs, e-transfers)
• Experience with account transfers
• Strong understanding of KYC, AML, and compliance procedures
• Proficiency with Microsoft Office Suite
• Experience using SharePoint and/or Confluence
• Strong attention to detail with the ability to manage multiple priorities

Nice-to-Have

• Previous donation processing experience
• Experience working in high-volume financial operations environments

Work Environment

This is a hybrid contract opportunity requiring 4 days onsite in downtown Toronto and 1 day remote each week.

This is a Contract position based out of Toronto, ON.

The pay range for this position is $28.00 - $30.00/hr.

This is a hybrid position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.