Vp Operations Business Execution

Pocketride

Remote VP Operations leadership at Pocketride requires decisive execution, operational readiness, and systems thinking across an AI-powered rideshare launch.This early-stage equity-based role owns how Pocketride runs day-to-day as the platform moves toward launch and scale. You will work with the CEO, CTO, and functional VPs to turn strategy into execution. Core focus areas include customer success, driver operations, Trust & Safety, HubSpot, and stakeholder delivery.Key Responsibilities:
Build customer support and escalation workflowsOversee Trust & Safety operational processesOwn driver onboarding and lifecycle communicationsTrack customer experience and operational performance metricsBuild launch readiness checklists and standard operating proceduresRequirements:
Startup or marketplace operating experienceSystems-oriented and decisive approachCalm execution under pressureFounder-level ownership mentalityComfort building from zero amid early-stage ambiguityLead Pocketride operations through launch by connecting customer experience, driver readiness, HubSpot governance, and cross-team execution.
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