Client Experience Specialist/ Customer Service Representative

Love Helping People? Turn Every Interaction Into a Positive Experience.

At  National Seating & Mobility (NSM) , we help people move forward with greater  independence, confidence and comfort . We provide personalized seating, mobility and positioning solutions to clients across Canada—and we are looking for a  Client Experience Specialist to be an important part of that journey.

If you are a people person who enjoys  solving problems, staying organized and making a difference , we would love to meet you!

What You’ll Do

• Welcome and support clients in person, by phone and by email.


• Help clients with equipment questions and identify solutions that meet their needs.


• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.


• Build strong relationships with therapists and healthcare professionals.


• Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.


• Prepare quotes, work orders, customer orders and related documentation.


• Maintain accurate client records and information in our systems.


• Coordinate equipment transfers between branches and track equipment.


• Manage equipment reservations and rentals with exceptional attention to detail.


• Process delivery, billing, reservation and service information.


• Follow up on client requests and ensure timely resolutions.


• Work closely with the branch team to deliver an exceptional client experience.

What You Bring

• Customer service experience, preferably with technical products, equipment or services.


• Excellent communication, listening and problem-solving skills.


• Strong organization, attention to detail and time-management skills.


• Ability to manage multiple calls, client visits and priorities in a fast-paced environment.


• Comfortable learning new technology and computer systems.


• Proficiency with Microsoft Outlook and Excel.


• A positive, collaborative attitude and a genuine passion for helping people.

Why NSM?

• Competitive Pay: $20–$23 per hour, with annual merit reviews.


• Make an Impact: Do meaningful work that improves people’s lives.


• Benefits: Employer-paid benefits to support your well-being.


• RRSP Matching: Invest in your future with our matching program.


• Paid Time Off: Enjoy generous time away from work.


• Team Culture: Take part in company-sponsored events and an inclusive workplace.


• NSM Gear: Represent our brand with company-sponsored attire.

Ready to Make a Difference?

Bring your customer service skills. Bring your problem-solving mindset. Bring your passion for helping people.

Join NSM and help create better mobility experiences— one client at a time.