hotel night auditor
$18.5 - $19.5 per hourFull-time
Best Western Plus Norwester Hotel & Conference Centre
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Urban area
- Hotel, motel, resort
- Resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with minimal supervision
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Central reservation system (CRS)
- Spreadsheet
- Internet
Sales experience
- Hotel and convention services
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Own transportation
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Night shift premium
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Other benefits
Vacancy posted 6 hours ago
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