IT Network & Security Tools Support

• Pay Rate: $49.92/hour, depending on experience
• Contract Length: 2 years
• Location: Burnaby, British Columbia

Raise is currently hiring an IT Network & Security Tools Support on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in Canada

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The IT Network & Security Tools Support Level in this role will be responsible for coordinating and executing software maintenance, patch management, and cybersecurity-related operational activities across critical OT, Industrial Control Systems (ICS), and network environments.Working with operational, engineering, cybersecurity, and technology teams, you will plan, test, schedule, implement, and document software and firmware updates while ensuring system reliability, security, and regulatory compliance. This role is ideal for someone who thrives in a structured, evidence-driven environment and enjoys improving processes while managing complex maintenance across geographically dispersed sites.

Responsibilities

• Patching & Maintenance Coordination: Plan, schedule, and coordinate security patching, software upgrades, and maintenance activities across multiple generating stations and operational sites.
• Risk & Advisory Assessment: Evaluate software releases, security advisories, firmware updates, and vendor recommendations to determine applicability and implementation requirements based on risk and compliance objectives.
• Deployment & Rollback Strategy: Develop patch deployment strategies, implementation plans, rollback procedures, and post-deployment validation processes that balance operational uptime with cybersecurity goals.
• Testing & Field Support: Perform patch validation, testing, and verification activities; support field teams during live patch deployments, system maintenance, and upgrade activities.
• Cross-Functional Collaboration: Work closely with IT, OT, cybersecurity, engineering, and vendor support teams to prepare, implement, and streamline the patching program.
• Tracking & Reporting: Track maintenance activities, implementation status, risks, dependencies, and completion metrics. Maintain technical records, implementation evidence, change documentation, and maintenance schedules.
• Lifecycle & Continuous Improvement: Assist with system lifecycle management, technology refresh initiatives, vulnerability remediation efforts, and operational continuous improvement projects.
• Audit & Regulatory Compliance: Support audit and regulatory requirements by ensuring all maintenance activities are properly executed and documented in accordance with established standards.
• Documentation: Create and maintain technical instructions, operational procedures, and NERC administrative documentation.

Qualifications

• 4 years of working experience in IT security supporting enterprise or critical infrastructure environments, supplemented with relevant product training.
• Excellent technical skills in advanced network and systems technologies, including firewalls, Ethernet switches, Windows OS, and Linux-based systems.
• Advanced skills in MS Office suite (Word, Excel, Visio), including advanced Excel data analysis and reporting skills.
• Proven ability to create clear technical instructions and provide administrative/regulatory documentation support (e.g., NERC CIP).
• Hands-on experience supporting industrial control systems (ICS), SCADA systems, operational technology (OT), or critical infrastructure environments.
• In-depth knowledge of software deployment, vulnerability management, and patch management best practices.
• Proven experience coordinating maintenance activities across multiple sites and diverse stakeholder groups.
• Familiarity with regulated utility or energy environments and knowledge of cybersecurity standards/regulatory frameworks such as NERC CIP is considered a strong asset.
• Core Soft Skills:
• Excellent written and spoken communication skills for a professional utility environment.
• Strong analytical, organizational, and problem-solving capabilities.
• Demonstrated ability to manage multiple tasks and competing priorities simultaneously.
• Education and Certifications
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent combination of education and experience

Additional Information

• Every contractor must supply their own Windows 11 Laptop computer for the duration of the assignment.
• Every contractor must supply their own "Smart Phone".This is needed to gain access to the Organizations network.

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

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