Customer Success Strategy Operations Manager

Ashby, Inc.

Drive Customer Success strategy at Ashby through process design and data-driven insights that improve customer health, retention, and revenue growth. Partner closely with leadership.In this Strategy and Operations role, you will shape scalable Customer Success operations at Ashby. You will develop workflows, analyze SaaS metrics, and create recommendations. The work combines strategic planning with hands-on execution across customer-facing functions.Key Responsibilities:
Develop customer segmentation, onboarding workflows, lifecycle maps, and playbooksAnalyze NRR, GRR, churn, adoption, health scores, and sentimentImprove customer journeys from onboarding through support and renewalSupport headcount planning, capacity modeling, and quota settingImplement KPIs and improve workflows, systems, and processesRequirements:
Strategic mindset translating data into actionable recommendationsSaaS and financial literacy, including Customer Success benchmarksFast-growth SaaS experience in Customer Success or Revenue OperationsCRM reporting skills, preferably with HubSpot experienceStrong communication, autonomy, curiosity, and attention to detailBring Customer Success operations, CRM reporting, and strategic analysis skills to help Ashby scale customer outcomes sustainably.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Customer Success Strategy Operations Manager in Winnipeg, MB vacancy

Strategy & Operations, Customer Success
$168.5k - $221.88k per year
Role OverviewIn this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations...
Suggested
Work at office
Ashby, Inc.
Winnipeg, MB
1 hour ago
Enterprise Customer Success Manager
...Halifax, NS) Reports to: Head of Customer Support & Success About Us Trolley is the payouts... ...distributed team. What You'll Do Own and manage a portfolio of high-value and complex... ...deep understanding of our customers’ operational workflows and use cases to provide...
Suggested
Trolley
Winnipeg, MB
5 days ago
Customer Success Operations Manager
usd120k - usd130k per year
...procurement, finance, and compliance teams manage their vendor master, source diverse and... ...more information, visit . Own the Customer Success tech stack (HubSpot, Gong and Custify),... ...cross-functional execution Establish operating cadences, planning and capacity models that...
Suggested
Local area
Immediate start
Remote work
Visa sponsorship
Work visa
Supplier.io
Winnipeg, MB
1 hour ago
Customer Success And Operations Manager
Customer success and account growth define this hybrid role at exacare ai, combining relationship management with implementation and adoption. The position is hybrid.As BizOps Manager,... ...also connects customer feedback with operational and product improvements.Key Responsibilities...
Suggested
ExaCare AI
Winnipeg, MB
1 hour ago
Senior Customer Success Operations Manager
Build a scalable Customer Success function with CRM, workflow automation, and self-service from... ...Service team while developing the future operating model. Define roles, capabilities,... ...Customer Success operations through CRM strategy, automation, self-service, and team capability...
Suggested
Remote work
AlumierMD
Winnipeg, MB
1 hour ago
Customer Success & Field Operations Manager
...is responsible for leading, managing, coordinating, and implementing... ...territory, across multiple customer banners.The key focus areas of... ...Partners & cleaners.Overall Store Operations Mgmt. (Including quality... ...develop short and long-term strategies at store level to secure sustainability...
Long term contract
Contract work
Temporary work
For subcontractor
Flexible hours
Night shift
United Services Group
Winnipeg, MB
1 hour ago
Customer Success Operations Specialist
$70k - $96.4k per year
The Customer Success Operations Specialist (CSOS) enables the effectiveness, scalability, and operational excellence of Customer Success by translating... ..., Governance and Compliance Optimize, implement and manage scalable operational processes for CDW Customer Success.Continuously...
Weekly pay
Contract work
Work at office
Local area
CDW
Winnipeg, MB
1 hour ago
Remote Operations Support Manager - Customer Success
...TELUS Agriculture & Consumer Goods is seeking an Operations Support Manager-Customer Support Representative to enhance the mobile and online customer experience. You will work cross-functionally, provide timely support via phone, email, and chat, and maintain accurate CRM...
Remote work
TELUS Corporation
Winnipeg, MB
1 hour ago
Customer Success Manager
...We are searching for a driven individual to join our Customer Success team as a Customer Success Manager. Reporting to the Director of Customer Success, the ideal... ...genuinely motivated to help organizations improve, operate more safely, and get better outcomes over time.Why...
Long term contract
Permanent employment
Full time
Contract work
Work at office
Flexible hours
ClearRisk Inc.
Winnipeg, MB
1 hour ago
Customer Success Manager
$140k - $180k per year
...hardware and software product development, operational excellence, and customer obsession to empower a broader, more... .... About the Team:The Customer Success team helps customers turn Skydio into... ...for a motivated Customer Success Manager with a deep sense of ownership to lead...
Full time
Local area
Remote work
Skydio, Inc.
Winnipeg, MB
1 hour ago
Customer Success Manager
...make it profitable. Project management tools can't manage money, so... ...and transparent, humble and customer focused. And we thrive on curiosity... ...in our wins and each other's successes and important life events.... ...: Act as an expert on agency operations. You'll map their specific...
Price work
Remote work
Flexible hours
Teamwork.com
Winnipeg, MB
1 hour ago
Customer Success Manager
...grow and succeed. The SAP Academy for Customer Success is a development program designed for... ...Who You’ll BecomeThe Customer Success Manager (CSM) works directly with customers to guide... ...acumen, solution/industry knowledge, and strategy/tools/process. Enhance skills around...
Long term contract
Permanent employment
Full time
Work at office
Local area
Remote work
Worldwide
Relocation package
Flexible hours
3 days per week
SAP SE
Winnipeg, MB
1 hour ago
Customer Success Manager
$80k - $90k per year
...listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada. The Customer... ...identify risks, improve engagement, and develop strategies that strengthen customer loyalty. You will...
Long term contract
Remote work
Jobgether
Winnipeg, MB
1 hour ago
Customer Success Manager
...helps organizations modernize financial operations, increase visibility, and optimize... ...the enterprise. What You'll Do Own customer success by aligning business goals to clear outcomes... ..., expansion opportunities, negotiation strategy, and account planning. What You'll...
Local area
Flexible hours
Emburse Chrome River
Winnipeg, MB
1 hour ago
Head Of Operations & Customer Success
$160k - $180k per year
...profitable foundation with an AI-native operational model. With millions of monthly... ...They are hiring a Head of Operations & Customer Success to report directly to the COO, with full... ...oversee onboarding, payroll, performance management, and retention frameworks. Own Client...
Work at office
Flexible hours
3 days per week
Success Matcher Recruitment
Winnipeg, MB
1 hour ago
Customer Success Operations Specialist
Drive Customer Success operations through Microsoft program expertise, scalable processes, and accurate execution across CDW Canada. Support cross... ...Operations or equivalentMicrosoft program knowledge, project management, and strong communication skillsApply Customer Success...
CDW
Winnipeg, MB
1 hour ago
Customer Success Operations Lead
Lead customer success operations for Lai and Associates, using Microsoft 365 and CRM platforms to coordinate client service and satisfaction.The Customer... ...relevant experienceTeam leadership and client-service management experienceStrong communication, organization, and follow-...
Lai and Associates
Winnipeg, MB
1 hour ago
Customer Success Manager
...strong client relationships and guide customers to success through onboarding, training, and ongoing... ...teams.Develop client success strategies, including training sessions, support materials... ...workflows for construction firms, project managers, and contractors.Maintain long-term...
Long term contract
For contractors
Augvator Inc
Winnipeg, MB
1 hour ago
Customer Success Manager
...provider and part of Tribute Technology. Our customers include some of the largest and most... ...SUMMARY: As a Senior Customer Success Manager / Senior Implementation Specialist, you... ...ongoing optimization, and long-term success strategies. Your ability to foster strong...
Long term contract
Tribute Tech
Winnipeg, MB
1 hour ago
Customer Success Manager
...while shaping the future of managed services for our global partners... .... (That’s what we call our customers.) What is ScalePadAt ScalePad... ..., scalable Customer Success motion. Our product suite unifies... ...scaled playbooks and engagement strategies. Analyze customer data to...
Full time
Contract work
Internship
Remote work
Work from home
ScalePad
Winnipeg, MB
1 hour ago
Customer Success Manager
...this by becoming the intelligent operating system for corporate real... ...estate and finance teams still manage their leases with spreadsheets... ...ambitious goals. If you’re a customer-obsessed builder looking for a... ...About the RoleAs a Customer Success Manager, you’ll partner with our...
Remote work
Occupier
Winnipeg, MB
1 hour ago
Customer Success Manager
$90k - $110k per year
Position at Resolver Resolver operates as a hybrid workforce with a mix of both at home and in office work. For this role we are... ...real life 2 times per week with our awesome team. As a Customer Success Manager at Resolver, you'll help customers turn their investment in...
Work at office
Remote work
Work from home
Resolver, a Kroll Business
Winnipeg, MB
1 hour ago
Customer Success Manager
...Service (SaaS) and integrated payment solutions, supporting operations at the municipal, county, state, and federal levels. Our... ...more accessible services to the public.The OpportunityThe Customer Success Manager owns the post-sale customer relationship, helping government...
Catalis, LLC
Winnipeg, MB
1 hour ago
Director, Customer Success Operations & Education
$150k - $170k per year
Director, Customer Success Operations & EducationToronto, Canada OUR MISSIONAt Redwood, we empower our customers with lights-out automation for... ...builder and a player-coach at the system level. You set the strategy, then redesign the workflows, roles, and tooling that...
Local area
Redwood Software Inc.
Winnipeg, MB
1 hour ago
Customer Success Manager
...is revolutionizing fitness business management through our all-in-one SaaS platform.... ...powerful software solutions that streamline operations and improve customer management. We're part of the Google... ...We're seeking a proactive Customer Success Manager to drive customer retention,...
Internship
Remote work
Flexible hours
Fliip
Winnipeg, MB
1 hour ago
Customer Success Manager
...time availability and rates, and books and manages reservations. We're headquartered in... ...at heysadie.Ai. We're looking for a Customer Success Manager to look after our hotel partners... ...build working relationships with hotel operators and managers, most of whom are short-staffed...
Contract work
Shift work
Night shift
Sadie
Winnipeg, MB
1 hour ago
Director, Customer Success Operations & Education
$150k - $170k per year
...MISSIONAt Redwood, we empower our customers with lights-out automation... ...the path to autonomous operations. Backed by 30 years of experience... ...IMPACTAs a Director, Customer Success Operations & Education you... ...responsible for leading the operating strategy, infrastructure, and customer...
Long term contract
Internship
Local area
Redwood Software
Winnipeg, MB
1 hour ago
Customer Success Manager
...recommandations de BrainBox AI dans les opérations et flux de travail quotidiens de leurs... ...plus d’expérience en réussite client (Customer Success), gestion de comptes ou services-conseils... ..., and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC....
Hourly pay
Daily paid
Long term contract
Contract work
Work at office
Local area
Immediate start
Work from home
Trane Technologies plc
Winnipeg, MB
1 hour ago
Customer Success Manager
Customer Success ManagerDepartment: Customer SuccessReports To: Client Success Lead About... ...innovative technology, data and operational expertise to deliver scalable logistics... ...commitments and deliver without needing to be managed. Humbly Confident – We bring...
Shift work
AMZ Prep
Winnipeg, MB
1 hour ago
Customer Success Manager
As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post... ...customers to seamlessly scale their businesses with KORE.Operational Excellence Develop a deep understanding of each customer...
KORE
Winnipeg, MB
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Strategy Operations Manager. Be the first to apply!