Customer Success And Operations Manager

Customer success and account growth define this hybrid role at exacare ai, combining relationship management with implementation and adoption. The position is hybrid.As BizOps Manager, you will own customer relationships after sales close, guiding onboarding, technical integration, training, adoption, and expansion. You will help pilot customers prove value and expand platform use across their organizations. This role also connects customer feedback with operational and product improvements.Key Responsibilities:
Own relationships through onboarding, adoption, and expansionGuide technical integration and platform trainingMonitor adoption, satisfaction, usage, and account healthIdentify expansion opportunities beyond customer pilotsRefine scalable customer success workflows and processesRequirements:
Four or more years of management consulting experienceStrong relationship-building and client management skillsPrevious experience managing or leading a teamHigh attention to detail and SOP comfortCross-functional collaboration with Operations, Strategy, and EngineeringUse customer relationships, operational discipline, and growth judgment to expand exacare ai adoption and deliver lasting value.
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