Assistant Key Account Manager - Canada

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow our footprint, we are looking for an Assistant Key Account Manager to join our growing Canadian team to help support the growth of important key accounts. Working closely with the Key Account Manager, the main focus of this role is to develop and maintain strong relationships with Key Account corporate team members.  This role involves coordinating internal resources, selling to and in partnership with the Key Account Manager, assisting in sales planning, management of account needs and details to ensure smooth delivery to our customers.   

Our goal is to become the number one go-to leading soft toy brand for all ages globally.  You will work incredibly closely and collaboratively with our Key Account Team as we embark on growing Jellycat.   

There is a great ‘can-do’ team culture here at Jellycat, and it’s important that you are not only a self-starting ambassador and salesperson for Jellycat but are a great team player willing to get involved in what needs to be done in order to achieve great things to support the global growth of the brand.  

You'll be:

Key Account Management

• Managing a portfolio of Key Accounts and serving as the first point of contact for sales-related conversations.

• Assisting with the development and execution of account plans and strategies for Key Accounts.

• Frequently visiting customers to ensure strong execution of brand guidelines and brand-appropriate merchandising.

• Managing order frequency, product availability, and curated assortments.

• Prospecting for new opportunities to enhance placement within the portfolio.

Sales & Business Growth

• Driving business development and growth across the portfolio.

• Tracking sales targets and reporting on performance metrics.

• Delivering annual sales and profitability targets.

• Preparing presentations, proposals, and reports for client meetings.

Cross-Functional Collaboration & Communication

• Liaising with internal departments, including Marketing, Operations, and Finance, to ensure client needs are met efficiently.

• Maintaining regular communication through weekly internal meetings, virtual meetings, and product reviews.

• Providing clear and regular updates to the internal team.

• Responding to all internal and external communications in a timely manner.

Jellycat Brand & Ways of Working

• Adapting to the Jellycat way of working, including its tone and approach to communication.

• Taking ownership and working independently while remaining receptive to direction and collaboration.

• Fluent in English and French.

Physical Requirements

• Traveling occasionally across Canada and to Minneapolis as needed to support key accounts, business needs, and team initiatives.

You'll have:

• Fluency in English and French.

• 2–3 years of experience in sales or account management.

• Excellent communication and interpersonal skills.

• The ability to establish and maintain professional relationships at all levels.

• An analytical mindset with strong attention to detail.

• The ability to maximize sales through strong professional relationships while understanding and respecting business limitations and brand guidelines.

• Strong presentation skills, with the ability to create and deliver presentations to both internal and external audiences.

• Proficiency in Microsoft Office.

• A personable and positive mindset and approach.

• The ability to think creatively and outside the box when solving problems.

• An intuitive, imaginative, and open-minded approach.

• A willingness to share ideas and opinions with others.

• The ability to thrive in group settings and communicate effectively with others.

Our Perks & Benefits:

• Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

• Health Coverage – Supplemental health, dental, and vision through Desjardins. Starts day one .

• Group RRSP – Put in up to 5% of your salary and we'll match every dollar.

• 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.

• Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Compensation:

• $90,000 - $110,000 CAD

Artificial Intelligence (AI) may be used as part of our recruitment process to support the screening, assessment, and selection of applicants for this position. AI tools may assist our recruitment team by conducting an initial review of submitted materials to identify relevant skills, experience, and qualifications. AI does not make hiring decisions. Candidates are reviewed by a human, and all hiring decisions are made by people.

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.