Servicenow Csm (Customer Service Management) Technical
Sapsol Technologies Inc
The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high‑quality delivery in accordance with best practices and organizational goals.
Experience5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as:
Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Workspace, and Guided Decisions
Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.G., Salesforce, SAP, third‑party CRMs).
Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
Hands‑on experience with Agile methodologies and tools (ServiceNow Agile 2.0)
Certifications
ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer – Required
ServiceNow Certified Implementation Specialist (CSM) – Required
#J-18808-Ljbffr
Experience5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as:
Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Workspace, and Guided Decisions
Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.G., Salesforce, SAP, third‑party CRMs).
Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
Hands‑on experience with Agile methodologies and tools (ServiceNow Agile 2.0)
Certifications
ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer – Required
ServiceNow Certified Implementation Specialist (CSM) – Required
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Servicenow Csm (Customer Service Management) Technical in Winnipeg, MB vacancy
- Shape ServiceNow Customer Service Management and OMT solutions remotely in Canada, translating requirements into scalable designs. Lead delivery across complex enterprise integrations.This ServiceNow CSM and OMT Architect partners with business stakeholders, technical teams,...TechnicalServicenowContract workRemote work
Alldus
Winnipeg, MB1 hour ago - A leading IT services firm in Canada is seeking a ServiceNow Experience Designer to enhance customer service capabilities through intuitive digital experience design. The ideal candidate... ...lead user-centered designs in the ServiceNow CSM module, conduct user research, and...Servicenow
Apside
Winnipeg, MB1 hour ago - ...comprehensive organization providing parts, technical publications, training, and support for... ...available at POSITION SUMMARY The Customer Service Representative (CSR) will perform all... ...the customer team and ensure support from CSM and TSR. Quarterly review with the CSM...TechnicalRemplacementPermanent employmentFull timeContract workSummer holidayWork at officeImmediate start
- ServiceNow CSM/OMT Architect – 12-Month ContractLocation: Canada | Fully Remote Contract: 1 year Alldus is hiring on behalf... ...Canada. You will lead the design and delivery of ServiceNow Customer Service Management (CSM) and Order Management for Telecommunications...TechnicalServicenowLong term contractPermanent employmentContract workRemote work
Alldus
Winnipeg, MB1 hour ago - Drive operational efficiency as a ServiceNow Architect on our client's Managed Services Transformation project. You'll design an architecture that enhances scalability... ...clients. This role focuses on leading the technical solutioning of ServiceNow modules, ensuring alignment...TechnicalServicenow
Sapsol Technologies Inc
Winnipeg, MB1 hour ago - We are seeking an experienced ServiceNow Manager to lead and evolve our ServiceNow practice within the Enterprise Service Enablement portfolio. This role combines people leadership, platform strategy, technical oversight, and stakeholder management to ensure the continued growth...TechnicalServicenowFor contractors
10 Ledcor Industries Inc.
Winnipeg, MB1 hour ago - ...practice, is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow... ...teams on complex workflows, custom apps, and integrations Ensure platform... ...and reliability through proactive risk management and continuous improvement Develop and...TechnicalServicenow
emergiTEL
Winnipeg, MB1 hour ago - ...Alldus is seeking a seasoned ServiceNow Architect specializing in CSM and OMT for a fully remote, 12-month contract based in Canada. You will lead design and delivery across customer service and order management workflows, guiding integrations and technical delivery with a...TechnicalServicenowLong term contractContract workRemote work
Alldus
Winnipeg, MB1 hour ago $45.9k - $72.6k per year
...Time - Group Retirement Services (GRS) Administration supports... ...keeping and reporting for GRS customers while delivering a high standard... ...GRS processes and apply your technical skills to solve problems and... ...of contact for inquiries, managing phone and email communications...TechnicalPermanent employmentFull timePart timeInternshipWork at officeFlexible hours- ...medical and dental expenses and services. Manulife Virtual Pharmacy... ...free Tea and Coffee. Customer Service Representative (CSR)... ...customers across North America. We manage complex supply chains, run multiple... ..., electronics, or a technical industry, but we’ll consider strong...TechnicalFull timeContract workInternshipWork at office
$35.5k - $50.5k per year
...Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance... ...complex or unresolved customer situations to managers as required. Contributes to meeting branch...Contract workPart timeDay shift- ...UW Management is hiring a Customer Service Representative to support customers seeking information about telecommunications products and services. This role is focused on providing helpful responses, clarifying service information, helping customers find the products and plans...TechnicalFull time
$46.6k per year
...We’re Hiring: Bilingual Customer Service Representative Location: Winnipeg Hybrid Pay: $46,600 Type: Permanent and Full-Time Non-Negotiables... ...: Troubleshoot product/service issues, process orders, and manage account updates or returns. Build Relationships: De-...Hourly payPermanent employmentFull timeWork at officeLocal areaShift work$16.4 - $20 per hour
...wholesale establishment/distribution centre Telecommunications company Sales Tasks Answer inquiries and provide information to customers Arrange for refunds and credits Maintain records and statistics Sell merchandise Computer and technology knowledge ~...Permanent employmentShift workDay shiftEarly shiftTelesolutions
Winnipeg, MB12 days ago- ...infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable... ...available at . POSITION SUMMARY We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer...Long term contractFull timeContract workSummer holiday
- ...excellence? We are looking for a Bilingual Customer Service Team Leader to join a vibrant, customer-... ...: Supervise overall call traffic, manage daily schedules, and ensure team adherence... ...abilities with high emotional intelligence. Technical Savvy: Experience utilizing contact...TechnicalLong term contractPermanent employmentFull timeTemporary workImmediate startMonday to friday
- ...and verify the accuracy of work Identify workers’ training needs Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Conduct performance reviews Perform same duties as workers...Technical
$17 - $19 per hour
Education: No degree, certificate or diploma Experience: 2 years to less than 3 years Screening questions Are you currently a student? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options ...Permanent employmentPart timeWeekend workDay shiftAfternoon shiftJ’ADORE Body Sugaring
Winnipeg, MB25 days ago- ...depends on the successful candidate. As Technical Solutions Manager, also identified as Network Solutions... .... You will collaborate across customers, Architecture, Sales, Operations, Security... ...Responsibilities: Develop detailed network service solutions from business requirements...Technical
- ...NS) Reports to: Head of Customer Support & Success About Us... ...looking for a customer-focused technical expert who is passionate about... ...What You'll Do Own and manage a portfolio of high-value and... ...having experience in financial services, SaaS payment automation, and...Technical
- ...list of medical and dental expenses and services. Manulife Virtual Pharmacy - Access... ...be a part of that. Applications & Customer Solutions Manager – Antec Controls We are seeking a... ...This role is less about being the technical expert in the room and more about leading...Technical
$20 - $30 per hour
...skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Ability to multitask. Time management. Adaptability. Integrity. Team player. Screening questions: Do you have experience working in this field?. Do you have the required...TechnicalHourly payPermanent employmentImmediate startRelocation- ...Randstad Canada is seeking a Remote Call Center Customer Service Representative to join a top transportation and logistics company. Why You’ll Love It: 100% Remote / Work from Home Ideal Schedule: 4 days on, 4 days off (Night Shift) Make a Direct Impact: Support drivers...Work at officeRemote workWork from homeFlexible hoursShift workNight shiftDay shift
$16.4 - $18 per hour
Overview Languages English Education ~ No degree, certificate or diploma Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Work setting Urban area Business...Permanent employmentFull timeRemote work$16.4 - $18 per hour
Education: Expérience: Education No degree, certificate or diploma Work setting Urban area Business sector Private sector Public sector Telecommunications company Computer and technology knowledge ~ Internet Work conditions and physical capabilities...Permanent employmentFlexible hoursShift workWeekend workDay shiftEarly shiftTelesolutions
Winnipeg, MB5 days ago- ...performance reviews Organize and maintain inventory Negotiate arrangements with suppliers for food and other supplies Address customers' complaints or concerns HOW TO APPLY By email By mail 748 Sargent Avenue Winnipeg, MB R3E 0B4 In person 748...Remote work
$33.31 per hour
...Plan and organize daily operations Plan and control budget and inventory Manage contracts for advertising or marketing strategies Hire, train and supervise staff Address customers' complaints or concerns Supervision ~11-15 people Additional information...Permanent employmentFull timeRemote work$32 per hour
...Recruit staff Set staff work schedules Determine type of services to be offered and implement operational procedures Organize and... ...Participate in marketing plans and implementation Address customers' complaints or concerns Plan, organize, direct, control and evaluate...Permanent employmentFull timeRemote work$74k - $138k per year
...Canadian-owned and operated professional services firm in our country, we are proud to work... ...will your typical day look like? As a Manager in the Accounting Services Group, you will... ...private companies. Identify and resolve technical issues. Identify potential tax...TechnicalPermanent employmentFlexible hours- ...dealerships often can’t match. We value honesty, technical excellence, and a "customer-first" approach. We are looking for a leader to manage our front-of-house operations and act as... ...loyal customers. The Role As the Service Writer/Manager, you are the face of Seven...TechnicalFull timeLocal areaMonday to friday
Seven Oaks Transmissions
Winnipeg, MB2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Servicenow Csm (Customer Service Management) Technical. Be the first to apply!
Related searches
- customer service manager - retail Winnipeg, MB
- customer service manager Winnipeg, MB
- remote customer service manager Winnipeg, MB
- senior customer service manager Winnipeg, MB
- servicenow administrator Winnipeg, MB
- servicenow Winnipeg, MB
- customer Winnipeg, MB
- controle technique automobile Winnipeg, MB
- soutien technique Winnipeg, MB
- aviseur technique Winnipeg, MB