Servicenow Customer Service Management Architect

Alldus

Shape ServiceNow Customer Service Management and OMT solutions remotely in Canada, translating requirements into scalable designs. Lead delivery across complex enterprise integrations.This ServiceNow CSM and OMT Architect partners with business stakeholders, technical teams, and integration specialists. The work spans solution architecture, technical design, order orchestration, and fulfilment. You will oversee delivery activities while maintaining alignment across implementations and enterprise systems.Key Responsibilities:
Translate business requirements into scalable ServiceNow solutionsDesign ServiceNow CSM and OMT technical architecturesOversee integrations with OSS/BSS, CRM, and enterprise systemsGuide stakeholders through implementation and deliverySupport testing and deployment of designed solutionsRequirements:
Strong ServiceNow Solution or Technical Architect experienceHands-on Telecommunications Order Management experienceStrong Customer Service Management knowledgeOrder orchestration and fulfilment experienceExperience communicating with business and technical stakeholdersUse CSM architecture, OMT delivery, stakeholder communication, and enterprise integration skills in a remote Canadian ServiceNow contract.
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