Business Analyst - D365 Business Central

Position Description: Contribute to the success of strategic initiatives at the heart of a constantly evolving Agile environment! CGI is a globally recognized Information Technology services company specializing in digital transformation and cloud solutions. We help our clients modernize their operations, particularly in the retail sector, by delivering robust, secure, and scalable solutions tailored to omnichannel environments. Our team is looking for a Business Analyst (D365 Business Central) specializing in the retail industry, with deep expertise in LS Retail solutions and knowledge of Shopify (an asset). In this role, you will play a strategic part in transforming business processes and optimizing technology solutions. If you enjoy designing integrated, high-performing solutions that support retail operations, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients. Work Mode: Hybrid Location: Montreal or Drummondville

Your future duties and responsibilities:

• Analyze retail business processes, including point-of-sale (POS), inventory management, replenishment, promotions, loyalty programs, e-commerce, and omnichannel operations
• Lead functional and solution design by creating integrated functional architectures across Business Central, LS Retail, and Shopify (an asset), ensuring a seamless and consistent customer experience across all channels
• Model current-state and future-state processes (AS IS / TO BE) to identify efficiency gains, improve inventory management, and optimize supply chain operations
• Design omnichannel solutions that enable data synchronization (products, pricing, inventory, customers) between ERP, POS, and e-commerce platforms
• Prepare functional specifications and collaborate closely with technical teams to ensure implementations align with business requirements
• Contribute to the overall solution architecture, including integrations (APIs, middleware), performance optimization, and security in cloud environments
• Support end users through training, user support, and change management initiatives within a digital transformation context

Required qualifications to be successful in this role:

• Bachelor’s degree in Industrial Engineering, Logistics, Computer Science, or a related field
• Minimum 5 years of experience as a Business Analyst or Functional Analyst
• Expertise in Microsoft Dynamics 365 Business Central within a retail environment
• Significant experience with LS Retail, including POS, merchandising, and store operations
• Knowledge of Shopify and e-commerce challenges (integration, catalog management, order processing) is considered a strong asset
• Strong understanding of retail industry challenges, particularly omnichannel operations and customer experience
• Excellent ability to design integrated, scalable, and performance-driven solutions
• Strong analytical skills and the ability to optimize business processes
• Ability to work effectively with cross-functional teams, including IT, Operations, and Marketing
• Experience with complex promotions, loyalty programs, and dynamic pricing strategies
• Knowledge of omnichannel retail flows (Click & Collect, e-commerce, etc.)
• Knowledge of Shopify will be considered an asset
• Experience with multi-store and/or multi-warehouse environments
• Understanding of integrations, including APIs and OData
• Hands-on experience writing functional specifications
• Excellent communication skills in French (spoken and written) and functional English

Additional Assets

• Dynamics 365 Business Central Functional Consultant Associate certification
• Dynamics 365 Business Central Developer Associate certification

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 70 000$ et 135 000$. This role is an existing vacancy. #LI-AL10 Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French
• Business Process Analysis
• Business Understanding
• Functional Analysis
• Microsoft Dynamics365Bus.Cntrl
• Retail

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an an accommodation, please inform your recruiter. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. To learn more about accessibility at CGI, contact us via [email](#). Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries. Come join our team—one of the largest IT and business consulting services firms in the world.