Credit and Collections Administrator - Full-Time!

Join the Home Team

Who We Are Pro Builders Supply Ltd. operates Home Hardware locations in Canmore, Cochrane, Airdrie, and Olds, AB, as well as a manufacturing facility in BC, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros!

About the Role

The Credit and Collections Administrator is responsible for the effective oversight of credit approvals and the proactive management of collections, ensuring accuracy, appropriate credit limits, and disciplined follow-up on outstanding accounts. This role requires a high level of ownership, actively managing risk, securing payment commitments, and driving resolution of issues before they escalate. The position supports the business through strong customer relationships and clear communication.

Credit & Risk Management

• Supervise and approve all credit applications

• Investigate creditworthiness using Equifax and trade references
• Establish and manage credit limits and payment terms in line with company policy
• Partner with General Managers to assess contractor credit based on project scope and financial data
• Review financial statements, cash flow, and projections to support decision-making
• Ensure financial exposure is minimized while supporting business growth

Collections & Account Management

• Monitor aging reports and communicate account status to General Managers

• Place delinquent accounts on credit hold in the system as required
• Lead collection efforts on overdue accounts, including direct communication with principals
• Build strong relationships with customers while securing payment commitments
• Identify creative, solutions-focused approaches to maintain steady cash flow
• Proactively resolve issues before escalation

Legal, Compliance & Recovery

• Prepare and manage liens and legal collection documents, ensuring deadlines and requirements are met

• Represent the company in recovery processes and legal proceedings
• Ensure compliance with applicable legislation (e.g., CCRA, PIPA)
• Maintain strict confidentiality of company and customer information

Accounts Receivable Operations

• Coordinate credit-related activities with AR Clerks

• Partner with General Managers to ensure consistent execution of credit processes
• Drive standardization and efficiency across locations
• Oversee system accuracy and integrity within ProfitMaster
• Manage setup and termination of staff cash accounts

Business Support & Projects

• Support special projects as assigned by the President

• Provide occasional support to broader accounting functions
• Contribute to continuous improvement of processes and systems

Qualifications

• High school diploma (post-secondary education in accounting, business, or related field is an asset)
• 5 years of credit and collections experience
• Strong knowledge of credit risk, collections strategies, and recovery practices
• Experience with legal processes related to collections (liens, court procedures)
• Understanding of applicable legislation (CCRA, PIPA, etc.)
• Excellent negotiation, problem-solving, and interpersonal skills
• Demonstrated ability to build relationships while holding firm on collections
• Strong communication skills (written and verbal)
• High attention to detail and strong organizational skills
• Proficiency in accounting/ERP systems and Microsoft Office

Nice to Have

• Certified Credit Professional (CCP) or similar designation
• Accounting coursework or designation (CGA, CPA modules, etc.)
• Business Administration diploma or related education
• Experience supporting general accounting functions (AP, GL, reporting)
Experience in a retail, construction, or building supply environment

Here’s What We Have to Offer

• Competitive Wages and Annual Bonus
• Group Health Care Benefits; including Extended, Dental, Paramedical
• Company RRSP Matching
• Employee Store Discount
• Training and Education Advancement Opportunities
• Great Team Working Environment
Work-Life Balance / Flexibility

Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now to Become Part of the Home team!

If you’re a proactive and solutions-focused credit professional who thrives on balancing risk management with relationship building, we’d love to hear from you.

Our recruitment process includes interviews, a series of short assessments, as well as reference and background checks.

We appreciate your interest. Only those selected for an interview will be contacted by our recruitment team.

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