Enrollment Admission specialist

We are hiring New Student Navigators (Admissions Counselors) to support a US-based

higher education client. You will serve as the first point of contact for prospective students,

guiding them through the pre-matriculation journey and ensuring a smooth transition into

enrollment.

This is not a traditional call center role. You will manage a personal caseload of students like

an account manager—owning their journey, maintaining engagement, and driving

conversion from application to matriculation.

Key Responsibilities

 Manage a caseload of 100–300 prospective students through the admissions pipeline

 Respond to inquiries via phone, email, chat, and SMS in a timely manner

 Guide students on programs, career outcomes, requirements, and enrollment steps

 Drive conversion from application to matriculation through consistent follow-ups

 Maintain student engagement through Week 1 of the first term

 Identify and address barriers to enrollment proactively

 Ensure clean handoff to on-campus advisors when needed

 Maintain accurate records in CRM/SIS systems

Technology & Systems

 Use CRM systems (Salesforce or similar) to manage pipeline and track progress

 Leverage AI tools and automation for outreach and engagement

 Monitor AI-assisted conversations and ensure accuracy

 Assist students in navigating portals, LMS, and university systems

Qualifications

 At least 1 year experience in customer service, admissions, or sales

 Strong communication skills with clear and professional tone

 Ability to manage high-volume caseload independently

 Comfortable using CRM systems, email, chat, and AI tools

 Self-starter with strong organization and time management skills

 Willing to work US Eastern Time night shift

What We’re Looking For

 Proactive and ownership-driven mindset

 Ability to manage competing priorities and stay organized

 Comfortable engaging and guiding students independently

 Adaptable to changing processes and tools

 Empathetic and student-focused approach

**Tech Requirements**

* Processor: Intel iCore 5, Ryzen 5, or higher
* RAM: 16GB or more
* Setup: Dual Monitor
* OS: Windows 11 Pro
* Accessories: Noise-canceling headset & camera