Director Customer Protection Operations

Lead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response.As Director, Customer Protection Operations, you will lead regional transit services across GO Transit and UP Express. This senior leadership role oversees customer protection, revenue protection, by-law enforcement, customer service, special events, and critical incident management. You will guide Special Constable programs while advancing safety, operational excellence, and public confidence.Key Responsibilities:
Lead customer protection across GO Transit and UP Express networksDevelop deployment plans and operational service delivery modelsOversee Special Constable programs, compliance, training, and conductLead emergency response, critical incidents, and business continuityManage dispersed teams, budgets, resources, and strategic initiativesRequirements:
Degree in business, criminology, legal studies, law, psychology, or equivalentProgressive operations and crisis incident management leadership experienceExperience managing large teams in unionized environmentsAbility to obtain Special Constable Status and security clearanceValid Ontario Class G driver's license and Level 300 IMS CertificationApply customer protection, Special Constable oversight, and transit operations leadership across Metrolinx’s regional network.
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