Global Application Support Delivery Lead
Compunnel, Inc.
Become the Global Application Support Delivery Lead, ensuring top-tier service management for enterprise solutions. Your leadership will enhance application support quality and operational processes. In this role, you will manage Application Managed Services, focus on incident resolution, and uphold SLA commitments. With over 15 years of proven experience in diverse application environments, you will drive service innovations and continuous improvements. Your leadership will oversee a range of support engineers and enhance customer communication during incidents. Key Responsibilities:
- Lead end-to-end application support service delivery
- Oversee major incident management processes
- Maintain service governance and adhere to SLAs
- Conduct service reviews and operational metrics publishing
- Drive Problem Management to identify root causes
- 15+ years in Application Support or AMS
- Expert in ITIL service operations
- Experience managing global delivery teams
- Strong skills in automation and AIOps
- Proven ability to conduct effective escalations
Vacancy posted -9
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