Intermediate Specialist, AI and Automation

Reporting to the Manager, Automation, the Specialist, AI & Automation is responsible for designing, building, and supporting intelligent automation solutions that improve business processes and enhance team member experiences across Porter.

Working from prioritized business opportunities, this role evaluates technologies, develops solutions, and implements automation capabilities using a combination of artificial intelligence, automation platforms, integrations, data, and emerging technologies. The role requires a hands-on builder mindset, strong technical curiosity, and the ability to rapidly translate concepts into working solutions.

Success in this role comes from combining technology, data, and creativity to solve business problems in new ways, while continuously exploring emerging tools and approaches that can deliver measurable value to the organization.

Duties & Responsibilities

Design and Build Solutions

• Design, configure, and implement automation and AI solutions that address business needs
• Develop intelligent workflows using a combination of low-code, no-code, and code-based technologies
• Build integrations between enterprise systems, applications, and data sources
• Collaborate with data and technology teams to ensure solutions are built on reliable and governed data foundations
• Support the development of data-driven workflows, insights, and decision-support capabilities
• Translate business requirements into scalable and maintainable technical solutions

Prototype and Experiment

• Rapidly develop proofs of concept and prototypes to validate new technologies and approaches
• Evaluate emerging AI, automation, and productivity tools to determine applicability within Porter
• Recommend implementation approaches based on technical feasibility, scalability, and business value
• Continuously improve solutions through experimentation and iterative development

Operate and Enhance

• Monitor, troubleshoot, and optimize deployed automation solutions
• Maintain solution documentation, configuration standards, and technical assets
• Identify opportunities to improve reliability, efficiency, and user experience
• Support the adoption of new capabilities through testing and knowledge transfer
• Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• University degree or college diploma in Computer Science, Engineering, Information Systems, Business Technology Management, Data Analytics, or a related discipline
• 1-3 years of experience in technology delivery, automation, software development, data analytics, or related fields
• Relevant co-op, internship, academic, personal, or open-source project experience will be considered
• Strong aptitude for learning and applying new technologies
• Understanding of automation, AI, system integration, and digital workflow concepts
• Familiarity with APIs, data structures, and modern business applications
• Experience working with data, including data analysis, transformation, or integration activities
• Exposure to low-code platforms, scripting, cloud technologies, or AI tools is considered an asset
• Experience using AI-assisted development and productivity tools is considered an asset
• Strong analytical and problem-solving abilities
• Curiosity and willingness to experiment with emerging technologies
• Ability to independently research, evaluate, and implement solutions
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to delivering high-quality, supportable solutions

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.