General Manager - Hyatt Place

Starting salary: $90,000

We shape, build, and connect the North. We do this by anchoring our work in Drive, Rigour, and Kindness – ambition in what we pursue, discipline in how we deliver, and respect in how we lead.

The opportunity

Northern Vision Development (NVD) is seeking a General Manager to lead Hyatt Place Whitehorse, a 115-room hotel and restaurant in the heart of downtown Whitehorse and the first Hyatt hotel north of 60. This is a high-impact opportunity for a confident, commercially minded hotel leader to build on the momentum of a newly opened property and establish it as a top performer in the Yukon market.

As General Manager, you will lead all aspects of the property’s performance, from guest experience and team leadership to financial results, brand execution, and community presence. You will be responsible for translating Hyatt standards into a locally grounded, high-performing operation that reflects both the expectations of an international brand and the distinct character of the Yukon.

What does your success look like?

• The hotel operates as a high-performing property with strong execution and consistent service standards across hotel and restaurant operations.
• Guests experience Hyatt Place as welcoming, reliable, and professionally run, driving satisfaction, repeat business, and market credibility.
• Managers and team members are well led, clear on expectations, and capable.
• The hotel and restaurant deliver strong financial results through disciplined cost management, commercial focus, and revenue growth.
• Brand standards, company expectations, and legal requirements are met, protecting the property’s integrity, safety, and reputation.
• The property builds a strong presence in Whitehorse through community relationships, local partnerships, and a leading market reputation.
• Ownership and stakeholders have confidence in the operation because planning and reporting are clear, timely, and decision-oriented.

What you bring to the role

Experience:

• General Manager experience in a large, full-service hotel environment.
• Demonstrated success leading hotel financial performance, including budgeting, forecasting, revenue growth, cost control, and profit and loss management.
• Strong experience building leadership capability, developing teams, and driving service standards through managers.
• Experience operating within a branded or franchised hotel environment and delivering to brand expectations.

Assets:

• Hyatt experience.
• Post-secondary education in hospitality, hotel management, or business.

Competencies:

• Strong hotel leadership across guest service, rooms, food and beverage, maintenance, safety, and commercial performance.
• Ability to lead through others, build culture, and develop strong, accountable teams.
• Strategic and commercially minded, with the judgment to balance guest experience, team performance, and financial results.
• Collaborative and credible with ownership, corporate partners, community stakeholders, and the broader leadership team.
• Comfortable leading in a dynamic environment and building consistency in a growing property.

Why build your career with us?

This role offers the opportunity to lead a flagship northern hotel under an internationally recognized brand, and in one of Canada’s most distinctive markets. We offer:

• 2-weeks of vacation pay, increasing at defined service milestones
• 1-week of managers leave
• Health coverage including extended health, dental, and vision
• RRSPs to help you build long term financial security
• Ongoing training and development
• Clear pathways for advancement; we prioritize promoting from within
• Preferred staff and friends and family rates across our hotel portfolio
• Preferred staff pricing at our restaurants
• Employee assistance and wellness program for you and your dependents
• Temporary staff accommodation may be available
  

Requirements: Flexibility in working hours. Occasional travel within North America.

About NVD

Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we’ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North.

We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities.

We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.

*Thank you for considering NVD as part of your career journey. We’re not able to personally connect with every applicant so only those selected for an interview will be contacted.