Customer Care Specialist

Job Responsibility:

Customer Care Specialist Wanted Who Will Leave No Customer Behind

The Customer Care Specialist we are looking to add to our team is someone who is methodical, proactive and strives to provide top tier customer service. If you are the type of person who doesn't mind performing repetitive tasks, enjoys helping people and operates with a sense of urgency, this position could be a great way to get your feet wet in the automotive retail industry. The charismatic individual we seek has no problem with picking up the phone, following up with customers, setting appointments and starting the customer buying experience before the customer even walks through the door. If this sounds like you, we may have an opening with your name on it.

Our Customer Care Specialists at CYV work closely with the Sales Department, handing the hundreds of internet leads that are generated from over 7,000 unique visitors to our website every month.Your day is spent answering online inquiries, providing customer follow-up and booking sales appointments for potential customers who are interested in embarking on their vehicle buying journey with us. While a lot of your day may be spent behind a computer, the administrative work is kept to a bare minimum. Why? Because you are a complete rockstar when it comes to customer engagement, whether it be over the phone, through text, email or through our webchat tool. When not interacting with customers directly, you can be seen on the lot, taking vehicles out of the line up and snapping a few photos to post to social media, attracting more potential customers to the dealership.

At CYV Chevrolet Buick GMC, our Vision is to build a community of devoted fans. Our Mission is to provide the best vehicle ownership experience by creating the greatest environment for people to learn, experience, buy, and look after their investment. We do this by following our five Core Values: Continuous Improvement - Aspire for greatness, strive for excellence, and be relentless in pursuing incremental improvements; Integrity - We choose to be a positive impact on every customer interaction by doing the right thing, especially when it's uncomfortable; Congeniality - To support the best ownership experience requires us to treat others warmly, generously, and to foster a neighbourly environment; Ownership - We take personal responsibility for our actions, mistakes, quality of work, and our team. No matter what; and Dignity - Through hard work and dedication, is how we demonstrate our appreciation for our team, ourselves, our community, and the loyal customers we serve.

If you're looking for that stress-free, stable, predictable work environment that allows your passion for customer service to be at the forefront, look no further. Now, we know what you may be thinking: “But, I don't have experience working at a car dealership!” That is okay! We have all the resources and an endless supply of training to get up to speed with our products and what we do here, as long as you are willing to learn. If this sounds like you, we'd love to have you on board. Apply today!

Position Overview:

• Job Type: Full Time
• Salary: $16/hour + monthly bonus
• Benefits: Life & Disability, Vision, Dental, Prescriptions, , Employee Discounts on Vehicles, Parts and Service Labour
• Location: 324 Connell Street, Woodstock, NB
• Training for the Position: On the job and formal training provided
• Physical Requirements: None

Required Experience

• Education: High School Diploma
• Experience: 1 year customer service experience would be considered an asset. Ability to speak French would be considered and asset.
• Other: Must have the ability to efficiently work on a computer and all social media platforms. Must have valid Driver's license.

Job Types: Full-time, Permanent

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person