Inside Sales Development Representative

Job Responsibility:

Company Overview

Since incorporation in 2003, LuminUltra has been a leading manufacturer and thought-leader in the biotech industry, developing molecular diagnostic products and services to help people all over the world better manage microbial-based threats in industrial systems. Headquartered in Fredericton, New Brunswick, LuminUltra is a global company with team members in Canada, USA, UK, and France.

Armed with dedicated ownership, a talented team, and a solid foundation, LuminUltra's best-in-class solutions are being used in multiple industries such as wastewater treatment, energy, cooling water, specialty coatings, and many more to identify issues before they become problems. LuminUltra accomplishes this by developing fast, accurate tests to identify, address, and validate microbiological control solutions. By providing rapid, accurate microbiological testing solutions, LuminUltra works to fulfill its core purpose: "We make the tools to help you manage the impacts of microbiology, so you can work, live and play with confidence."

LuminUltra is recruiting an Inside Sales Development Representative to join our dynamic Inside Sales Team in Fredericton, New Brunswick. The ideal candidate is driven to uncover customer pain points and apply LuminUltra's microbial solutions to create measurable impact. This is an exciting role, within a dynamic organization, that interfaces with all critical commercial functions - Sales, Marketing, Customer Experience and Product Management. This position offers an annual salary range of $40,000 to $50,000, depending on experience.

The Inside Sales Development Representative will spend the majority of their time generating and nurturing business opportunities, from both new and existing customer bases, and educating the Water & Food markets on the power of LuminUltra's expertise and solutions. This role will own targeted account growth, inbound and outbound lead management, and outreach to drive interest, commitment, and sales growth. Success will be measured through revenue growth within our portfolio of technologies and solutions.

In this role, you will become an expert in how fast, and accurate, microbial monitoring can help customers in the Water & Food sectors achieve their business goals. You will master using modern digital lead generation tools and techniques to drive sales opportunities and learn to conduct business development best practices to connect with new prospects and interface with current and dormant customers.

The Inside Sales Development Representative will work to support key organizational objectives and have key responsibilities such as:

• Targeted growth of our business by consistently meeting or exceeding sales quota.
• Accelerating new customer acquisition by owning inbound leads and creating/qualifying sales opportunities.
• Developing best practices for lead generation, lead nurturing and opportunity creation, focusing on improving velocity from lead creation to close.
• Creating and executing direct account engagement strategies, including creating playbooks with sequences to support outbound, upsell/cross-sell, nurturing, and re-engaging closed-lost opportunities.
• Advocating for the voice of our customers - sharing customer insight to Product Management, Marketing, and Sales on innovations and continuous improvements that are needed to improve the customer experience.

Qualifications

• 12 + months of relevant sales experience required; internship/co-op experience will be considered.
• Previous cold-calling experience required.
• Self-motivated and looking for an opportunity to develop with and within an organization that is on a consistent growth and expansion trajectory into senior positions.
• Results-driven & competitive nature- you have a proven ability to make strong connections and overcome rejection to achieve results.
• Superb writing, communication, and listening skills, with the ability to listen to, and empathize with, the customer.
• A collaborative that prioritizes ‘we' rather than ‘me.'' You believe that the whole is greater than the sum of all parts.

Why Join LuminUltra?

LuminUltra has a culture that values communication, collaboration, development, work-life balance, flexibility, and employee recognition. We provide an extensive list of resources and benefits that support our culture, foster work-life balance, and promote personal and professional development.

We offer benefits that allow our team to thrive at work and outside the office. All team members are rewarded with generous paid time off, such as paid flex days, volunteer days, and a competitive vacation time policy. LuminUltra also has a group retirement plan with 3% matching contributions, firm sponsored social events, bonus program eligibility, health and dental benefits, mental health resources, an Employee Assistance Program, and other perks.

LuminUltra provides various opportunities for personal and professional development. We are a small organization which allows for continual experiential learning opportunities for those who are up to the challenge!