Automotive Warranty Compliance Specialist

Bring dealership operations expertise and data analysis to Toyota Canada Inc.’s Automotive Warranty Compliance Specialist position in Calgary, AB.This full-time hybrid role supports the Vehicle Safety Compliance Liaison Office of Canada and Warranty team. Reporting to the Manager of Field Warranty, the specialist administers Toyota and Lexus Warranty and Extra Care Protection policies with dealerships. The position focuses on dealer accountability, risk identification, self-analysis, standard operating procedures, and effective cost control. It requires experience in warranty or a related function, strong communication, and mechanical aptitude. Frequent travel, including overnight travel, is required.Key Responsibilities:
Analyze territory KPIs to identify dealers at riskImplement SOPs proactively with dealership partnersHelp dealerships develop guidelines and proceduresReview Dealer Self Authorization and Goodwill expendituresImplement Kaizen initiatives supporting cost controlRequirements:
Minimum five years of experience in warranty or related workExperience with dealership operations and collaborationExcellent verbal and written communication skillsIntermediate Microsoft Office proficiency, including Excel and OutlookAbility to travel frequently and overnight as requiredUse warranty compliance, KPI analysis, and dealership process expertise to strengthen Toyota and Lexus warranty operations.
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