Guest Service Agent l Full-Time l Hilton Garden Inn Toronto Airport

Why Join Us?

Welcome to Hilton Garden Inn Toronto Airport — a modern, welcoming stay just minutes from Toronto Pearson International Airport. We’re a hotel that thrives on connection, comfort, and doing the basics exceptionally well, all while keeping things friendly and guest-focused. Whether travelers are arriving, departing, or settling in for a productive stay, we’re here to make every moment feel seamless and stress-free.

Our hotel is a natural hub for business and leisure travelers alike, blending smart design with thoughtful amenities. From comfortable, contemporary guest rooms to flexible meeting spaces, complimentary Wi-Fi, airport shuttle service, and fitness and pool facilities, we’re built to support guests on the move — without sacrificing warmth or personality.

Behind the scenes, we’re just as committed to our people as we are to our guests. We’re looking for team members who enjoy collaborating, take pride in great service, and bring positive energy to everything they do. Here, professionalism and approachability go hand in hand. We value inclusion, growth, and creating an environment where everyone feels supported, empowered, and excited to come to work.

We’re looking for a Guest Service Agent to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional.

Why You’ll Love Working With Us

Are you ready for your next career move?

Here’s what’s in it for you

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

Reporting to the Front Office Manager;

In This Role, You Will

• Provide warm, friendly service to all guests and team members, ensuring a welcoming and professional environment at all times.
• Manage check-in and check-out procedures, interact with guests professionally, and accommodate special requests whenever possible.
• Create, modify, and cancel reservations as needed, ensuring accuracy and attention to guest preferences.
• Answer and direct incoming calls in a timely and courteous manner, maintaining proper operation of Guest Service telephones.
• Handle guest inquiries and complaints, providing information on hotel services, local attractions, and resolving issues promptly to ensure guest satisfaction.

Requirements

In addition to the core job requirements, skill sets and work-related experience, the Guest Service Agent will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels.
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

What You Bring To The Table

• Exceptional customer service skills
• Excellent written and verbal communication skills are essential
• Light Speed PMS experience is an asset.
• Must be friendly, energetic, enthusiastic, and self-motivated
• Available to work days, evenings, weekends, and/or holidays as required;
• Must be legally authorized to work in Canada.

This posting is for an existing vacancy.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.